Client Success Manager

hace 6 meses


Mexico City Entravision A tiempo completo

OBJECTIVES


The Client Success Manager will support the team in driving the relationships with our top retail clients building optimization strategy and leveraging cross-team collaboration.
This involves managing and growing an existing book of e-commerce retail businesses, deepening relationships within our partners and coordinating across internal teams to ensure that all facets of the business are running smoothly. Overall management of the partnership includes implementation of new placements, revenue monitoring and troubleshooting, market positioning activations, leveraging data for upselling and strategic discussions, emphasizing the continued benefits as a technology and monetization partner.

RESPONSIBILITIES
Support and grow an existing portfolio of retail clients.
Cultivate relationships with key decision makers to ensure client satisfaction and retention and to maximize the yield
Advise clients on Retail Media strategy. Monitor performance and identify growth opportunities and potential risks
Maximize Retail Media monetization for the clients
Build Joint Business Plans and run thoughtful, data driven Quarterly Business Reviews
Onboard new clients and their teams into the products
Set up campaigns for the clients in Managed Service mode, and train them to operate in Self-Service mode
Work together with internal and external technical teams to find efficient and optimized solutions for operational/technical issues.
Coordinate with the technical and project teams to ensure seamless integrations of Criteo technology

MINIMUM QUALIFICATIONS

Proven experience in direct client relationships in the retail, ecommerce and/or AdTech industry
Demonstrated track record of success in offering outstanding customer service leading to revenue growth and long term partnerships
Very good at building relationships with key decision makers, both internal and external
•Passionate for client satisfaction and for detailed and high quality work
Have a “can-do” positive attitude and comfortable managing uncertainty
Proactive with the willingness to roll up sleeves and get your hands dirty to work
Strong analytical skills and Excel skills, with ability to identify business opportunities/issues, design appropriate tests/analysis, and execute/optimize based on results
High Intermediate level of English
Strong interpersonal, communication and presentation skills
Demonstrable knowledge of the retail environment and online advertising industry
Technical knowledge of site tagging, ad serving and online ad ops would be an advantage

POSITION TYPE/EXPECTED HOURS OF WORK
This is a Full Time position. Actual schedule and hours may vary.
SUPERVISORY RESPONSIBILITY
Reports directly to Managing Partner



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