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Internal Customer Tech Support

hace 1 mes

Zapopan, México Oracle A tiempo completo

As a member of this fast-paced, leading edge database/applications company, work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to: user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.

Career Level - IC2

As a member of the Help Desk, develop a complete understanding of the Oracle product line while providing phone support to internal employees and/or outsourcing customers. Solve common user problems such as'Email problems and functionality questions'Network printer problems(stopping/starting queue, usage) 'Data Communication/Networking troubleshooting'Remote network dial in access-PPP and Serial'PC configuration and network configuration'Oracle Base Image laptop support. Assist in providing information and support to company field personnel regarding previously reported items and resolutions to increase productivity. Gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support according to established procedures. Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.

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