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Solutions & Services Inside Sales Representative - Global Accounts

hace 4 meses

Mexico City Lenovo A tiempo completo

Description and Requirements

Lenovo is seeking an Inside Sales Representative to join our Global Accounts Services team, covering LAS (LA Spanish Speaking Countries), focused on accelerating growth in our Solutions and Services business. You will join an engaging, energetic, and entrepreneurial team focused on driving services revenue across our Global Accounts business. As Global Accounts Inside Sales Representative, you will be assertive, goal-oriented, articulate, and possess sound communicational and customer-facing skills.

You will be responsible for developing an excellent level of product or service knowledge to address questions (from customers and the sales team) and promote offerings. You will support to configure, price, negotiate, and quote services sales solutions as well as provide proactive follow up to close the business opportunity.

You will drive the day to day operational services business in partnership with the aligned field Solution and Services Executive and the extended Global Accounts team. You will report to the SSG Sales Leader for the Americas region. The ideal candidate is responsible for demonstrating the value and benefits of Lenovo’s services solutions through customer engagement, with a primary focus on selling and/or renewing services.

Responsibilities:

Achieve your revenue-based quota by selling Lenovo Solutions and Services

Optimize Revenue and CSAT for assigned Global Accounts regional territory and work with colleagues world-wide for seamless execution

Provide accurate weekly/ monthly/ quarterly sales forecast through CRM Pipeline Management

Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements

Manage external competitive pressures and effectively handle objections to retain customers or win new prospect

Manage high volume of customer (external / internal) enquiries

Ensure high level of professionalism during all interactions

Effectively partner and build strong business relationships with both internal and external stakeholders to ensure expectations are met

Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience


Requirements

Bachelor’s degree preferred

Fluent in both Spanish and English

2-4 years of experience working in a customer service or overlay sales capacity preferred

Prior success in achievement individual and/or team sales quota/goals

Demonstrated ability to effectively communicate with customers and colleagues in a fast-paced environment while developing positive rapport

Demonstrated aptitude and success to learn and optimize new technology and data

Strong problem-solving skills

Excellent knowledge of MS Office programs

Good time management

Experience working with Microsoft Dynamics strongly preferred

Demonstrated ability to manage multiple priorities effectively, with proven success

We are equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protect class.
Additional Locations : * Mexico - Distrito Federal - Mexico * Mexico * Brazil - Distrito Federal * Mexico - Distrito Federal - Mexico