Shared Services Manager

hace 3 semanas


Ciudad de México CHUBB A tiempo completo

Objective of this role:

El objetivo de este rol es desarrollar, mantener y promover el uso de los servicios compartidos en Latam, asegurando su correcta disponibilidad, mantenimiento y estabilidad. Deberá trabajar de la mano con los países y distintos equipos de tecnología para asegurar el cumplimiento de los planes de trabajo de integración entre las aplicaciones y sistemas consumidoras con los servicios compartidos.

Reason for the role :

Este rol permite administrar la demanda de servicios compartidos, como Taxes, Compliance Link, Rimet, Medallia, por parte de las líneas de negocios y países. Es fundamental contar con una administración centralizada de estos servicios, que nos permitan asegurar una mantención y monitoreo optimo. 

Interaction of the role:

Este rol interactúa con los equipos globales de IT, Lideres de IT de la región, los CIOs de cada país y los managers de las áreas usuarias: Operaciones, Siniestros, Compliance, Clientes y áreas comerciales.

 

Reporting:

Este rol reportara directamente al Head of Technical Solutions, del equipo de Ingeniería de Software.

Key functions:

Participar en la planificación regional de tecnología para ofrecer recomendaciones y anticipar las necesidades futuras de servicio para su área.  Liderar a un equipo externo y eventualmente en un futuro a uno interno para asegurar el cumplimiento de los entregables en tiempo y fecha. Estos equipos están compuestos por desarrolladores, testers, lideres técnicos, principal engineers y jefes de proyectos.  Comunicar el portafolio de iniciativas a los principales stakeholders: Country Managers IT, COOs y SVP de las líneas de negocio Liderar y monitorear el progreso de los proyectos bajo su responsabilidad, gestionando los cronogramas, presupuestos, riesgos y calidad. Mejorar continuamente la arquitectura que soporta a los servicios compartidos en término de resiliencia, mantenibilidad y monitoreo. Esto lo debe hacer en conjunto con el equipo de arquitectura. Diseñar soluciones funcionales y validar con los lideres técnicos y arquitectos los diseños técnicos de cada uno de los servicios compartidos. 

Qualifications

Ingeniero de sistema o afín, con experiencia liderando proyectos de desarrollo de software. Más de 3 años de experiencia liderando el desarrollo de proyectos tecnológicos.  Conocimiento y experiencia en el uso de metodologías agiles de desarrollos de software (Adaptive Software Development (ASD), Agile Unified Process, Crystal Clear, Lean Software Development (LSD): Lean startup, Kanban (desarrollo), Open Unified Process (OpenUP), Programación Extrema (XP), Scrum u otra) Experiencia trabajando con tecnologías como el .Net, JAVA, SQL Server, Kafka, Camel, Eagl Experiencia en el diseño funcional de soluciones tecnológicas Experiencia trabajando con arquitecturas desacopladas de software Experiencia trabajando con equipos técnicos en la validación de diseños técnicos de la solución. Experiencia liderando equipos de desarrollo de Software Ingles Avanzado 

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