Shared Services Manager
hace 1 mes
El objetivo de este rol es desarrollar, mantener y promover el uso de los servicios compartidos en Latam, asegurando su correcta disponibilidad, mantenimiento y estabilidad. Deberá trabajar de la mano con los países y distintos equipos de tecnología para asegurar el cumplimiento de los planes de trabajo de integración entre las aplicaciones y sistemas consumidoras con los servicios compartidos.
Este rol permite administrar la demanda de servicios compartidos, como Taxes, Compliance Link, Rimet, Medallia, por parte de las líneas de negocios y países. Es fundamental contar con una administración centralizada de estos servicios, que nos permitan asegurar una mantención y monitoreo optimo.
Este rol interactúa con los equipos globales de IT, Lideres de IT de la región, los CIOs de cada país y los managers de las áreas usuarias: Operaciones, Siniestros, Compliance, Clientes y áreas comerciales.
Este rol reportara directamente al Head of Technical Solutions, del equipo de Ingeniería de Software.
- Participar en la planificación regional de tecnología para ofrecer recomendaciones y anticipar las necesidades futuras de servicio para su área.
- Liderar a un equipo externo y eventualmente en un futuro a uno interno para asegurar el cumplimiento de los entregables en tiempo y fecha. Estos equipos están compuestos por desarrolladores, testers, lideres técnicos, principal engineers y jefes de proyectos.
- Comunicar el portafolio de iniciativas a los principales stakeholders: Country Managers IT, COOs y SVP de las líneas de negocio
- Liderar y monitorear el progreso de los proyectos bajo su responsabilidad, gestionando los cronogramas, presupuestos, riesgos y calidad.
- Mejorar continuamente la arquitectura que soporta a los servicios compartidos en término de resiliencia, mantenibilidad y monitoreo. Esto lo debe hacer en conjunto con el equipo de arquitectura.
- Diseñar soluciones funcionales y validar con los lideres técnicos y arquitectos los diseños técnicos de cada uno de los servicios compartidos.
- Ingeniero de sistema o afín, con experiencia liderando proyectos de desarrollo de software.
- Más de 3 años de experiencia liderando el desarrollo de proyectos tecnológicos.
- Conocimiento y experiencia en el uso de metodologías agiles de desarrollos de software (Adaptive Software Development (ASD), Agile Unified Process, Crystal Clear, Lean Software Development (LSD): Lean startup, Kanban (desarrollo), Open Unified Process (OpenUP), Programación Extrema (XP), Scrum u otra)
- Experiencia trabajando con tecnologías como el .Net, JAVA, SQL Server, Kafka, Camel, Eagl
- Experiencia en el diseño funcional de soluciones tecnológicas
- Experiencia trabajando con arquitecturas desacopladas de software
- Experiencia trabajando con equipos técnicos en la validación de diseños técnicos de la solución.
- Experiencia liderando equipos de desarrollo de Software
Ave. Paseo de la Reforma #250, Ciudad de México, Ciudad de México, 06600, MX
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