Customer Success Specialist
Encontrado en: Talent MX C2 - hace 2 semanas
Responsibilities
Support and drive value for Nielsen broadcast, cable, digital, streaming and consumer data and products and serve as a trusted advisor to customers Conduct onboarding and training reporting features and translating the data results into marketing and sales solutions Develop and implement customized learning sessions/materials to address specific client business needs both on-site and online Synthesize data trends to offer proactive recommendations on best performance platforms Proficiency in analyzing data to resolve customer inquiries and questions, especially related to Nielsen data. Build deep relationships and demonstrate consultative account management skills with clients Continuous client communication and consultation to maintain engagement and demonstrate the value of Nielsen data & products Track activities via Salesforce to provide key performance indicators Monitor account health, adoption and customer satisfaction through feedback solicitation and interface usage tracking Collaborate with internal stakeholders from Client Sales, Product Leadership, and other teams to advance Nielsen’s position in the marketplace and achieve goals
Qualifications
Bachelor’s degree years professional experience in a client-facing role in media sales/research, customer success, analytics, consulting, partnership development or professional training Experience with Nielsen products and data preferred Ability to handle and prioritize multiple demands and projects simultaneously Proficient user of Microsoft Office and Google Suite for presentation building and marketing materials Advanced English and Spanish level #LI-YL1-
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