Customer Onboarding Specialist
hace 2 semanas
What you'll do...
Qualify customer requirements in a courteous and effective manner, and identify the appropriate setup requirements. Prepare customers for core product technical implementation by Customer Configuration Analysts. Deliver a high standard of customer training via the telephone, Skype and any other avenues when necessary. Clearly communicate SiteMinder’s support procedures to the customer to ensure the customers ongoing satisfaction with SiteMinder’s customer service. A self-starter with the ability to multi-task, manage his/her own time and work under pressure. Experience working within an SLA and KPI driven environment. Thrive in a fast-paced, agile and dynamic environment
What you have...
Fluent Spanish and English communication skills, both verbal and written. You will have proven customer service experience with a passion for providing a premium customer experience You are tech savvy with a sound knowledge of all things technology You have worked towards targets and are goal oriented but always thinking about the customer experience Experience in the hotel industry or in a SaaS company is a plus Experience working remote Our Perks & Benefits… - Equity packages for you to be a part of the SiteMinder journey - Remote working - Mental health and well-being initiatives- Generous parental (including secondary) leave policy- Paid birthday, study and volunteering leave every year- Sponsored social clubs, team events, and celebrations- Employee Resource Groups (ERG) to help you connect and get involved - Investment in your personal growth offering training for your advancementDoes this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.#LI-Remote-
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