Guest Relations Manager
hace 5 meses
Job Number:
HOT0APOJ)
Work Locations
:Conrad - Punta de MitaCarretera Punta MitaSayulita Km 2Litibu63734A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
What will I be doing?
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for?Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situationsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiencyWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
EOE/AA/Disabled/Veterans
Schedule
:Full-timeBrand:Conrad Hotels & Resorts
Job
:Guest Services, Operations, and Front Office-
Guest Relations Manager
hace 6 meses
Corral del Risco (Punta de Mita), México Hilton A tiempo completoGuest Relations Manager A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to...
-
Guest Service Manager
hace 6 meses
Punta de Mita, México Susurros Del Corazon A tiempo completo**Our Company**: **Our Property**: Susurros del Corazon is situated on the sparkling Riviera Nayarit and will sit on a bluff fringed by tropical jungle that tumbles down to an intimate white sand beach, where warm breezes ruffle hammocks, surfers play on the horizon and perfect sunsets end each extraordinary day. **Role Summary**: Become one of the authors...
-
Manager on Duty
hace 2 semanas
Punta de Mita, México Marriott A tiempo completoAdditional InformationJob Number24192507Job CategoryRooms & Guest Services OperationsLocationW Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico, 63734VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations during the...
-
Manager on Duty
hace 2 semanas
Punta de Mita, México Marriott A tiempo completoAdditional InformationJob Number24192507Job CategoryRooms & Guest Services OperationsLocationW Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico, 63734VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations during the...
-
Mgr-restaurant
hace 2 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Job Number** 24163522 **Job Category** Food and Beverage & Culinary **Location** W Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Plays a significant role in maximizing financial performance and...
-
Chef-restaurant
hace 2 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Job Number** 24163520 **Job Category** Food and Beverage & Culinary **Location** W Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** **CANDIDATE PROFILE** **Education and Experience** - High school diploma...
-
Mgr-Restaurant I
hace 6 meses
Punta Mita, México Marriott International A tiempo completoJOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial...
-
Spa Operations and Wellness Manager
hace 2 semanas
Punta de Mita, México Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsWe are a luxury hospitality company that is dedicated to providing exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.We believe in recognizing a familiar face, welcoming a new one and treating everyone we...
-
Mgr-restaurant
hace 6 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Job Number** 23032950 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room Service, if applicable....
-
Senior Sales Manager, Group
hace 4 semanas
Punta Mita, México Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:Four Seasons Hotels and Resorts is a leading luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners. To achieve this, we prioritize a world-class employee experience and company...
-
Dir-Spa
hace 6 meses
Punta Mita, México Marriott International A tiempo completoJOB SUMMARY Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs...
-
Mgr-restaurant I
hace 6 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Job Number** 23196790 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room Service, if...
-
Hotel Manager
hace 6 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Additional Information** Resort Experience **Job Number** 23156572 **Job Category** Property Leadership **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** Y **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of...
-
Director of Human Resources
hace 6 meses
Punta Mita, México Hilton A tiempo completoDirector of Human Resources( Job Number: HOT0AN7Z) Work Locations :Conrad - Punta de MitaCarretera Punta MitaSayulita Km 2Litibu63734 A Director of Human Resources will manage Human Resources related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation...
-
Concierge-chief
hace 5 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Job Number** 23153951 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of Concierge functions in accordance with...
-
Mgr-bar
hace 2 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Job Number** 24178959 **Job Category** Food and Beverage & Culinary **Location** W Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Creates a unique guest experience that draws hotel and non-hotel guests....
-
Telephone Operator
hace 6 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Job Number** 24044082 **Job Category** Rooms & Guest Services Operations **Location** W Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions,...
-
Executive Chef
hace 5 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Job Number** 23153946 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Accountable for overall success of the daily kitchen operations. Exhibits culinary...
-
Mgr-training
hace 6 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Job Number** 23206670 **Job Category** Human Resources **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Helps drive company values and philosophy and ensures all training and development...
-
Supervisor-front Desk
hace 6 meses
Punta de Mita, México Marriott International, Inc A tiempo completo**Job Number** 23196008 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems processing...