Back Office Coordinator

hace 5 meses


Santiago de Querétaro, México ArcelorMittal A tiempo completo

Responsibilities:
•   Support the Flat or Long Products sales team within the U.S. and/or Canada selling markets.
•   Analyzes purchase orders from customers for entry into SAP.
•   Communicate with mill contacts by responding to requests and ensuring overall customer satisfaction.
•   Work closely with the technical rep to ensure technical specs of orders are entered accurately with the producing mill.
•   Responsible for inquiry creation for new items as instructed by the technical rep.
•   Follow orders through to delivery at U.S. and/or Canadian ports for customer pick-up of ordered material.  Send regular status updates and order confirmations to customers.
•   Follow and track production delays and make sure customer priorities are considered and corrective actions are implemented.
•   Coordinate shipping with the logistics team, the mills, and at Antwerp to ensure timely delivery and customer satisfaction.
•   Gather and forward proper shipping documentation to the logistics team for vessel entries within the U.S. and Canada.
•   Responsible for ensuring that customers receive invoices for shipments no more than 5 days after vessel arrives.
•   When applicable (for indexed contracts), update order prices prior to shipment in agreement with Sales Manager instructions.
•   Enter and complete technical and commercial claims as instructed by management and the technical rep.
•   Support the technical rep, CSR Manager and the Sales Manager with the S232 exclusion program.
•   Other duties and projects as assigned.

Profile:
•   Bachelor’s degree
•   Minimum 3+ years customer service experience preferred
•   SAP or ERP system experience
•   Steel industry experience a plus
•   Proficient in Microsoft Office software, especially Excel
•   Strong ability to multitask and meet deadlines while still servicing the customers effectively
•   Ability to work independently
•   Good written and verbal communication skills

Team:

Reporting line: CSR - Flat Product.
Location of your colleagues: Mexico, Queretaro.


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