Support Coordinator

hace 3 meses


Santiago de Querétaro, México Ericsson A tiempo completo

Description

Join our Team

About this opportunity:

We have an exciting role available as a Support Coordinator. In this position, you will be the key player in managing, administering, and optimizing our customer support tools. You will also take the lead in performance reporting, process management, and contract management. As the primary contact point for emergency customer service requests, the Support Coordinator uses their skill and experience to validate contracts, establish communication channels, assemble emergency response teams, initiate tickets, and provide vital language assistance. In addition, you will engage in hardware material management, contributing to an integral part of our operation.

What you will do:

- Keep customer installed base, license information, and network configuration data updated in CS tools.

- Manage Emergency Registration and Data Collection, including assembling recovery teams.

- Initiate emergency notifications and set up necessary communication channels.

- Maintain local customer support delivery content, both web and online tools.

- Oversee user administration in CS tools and sites.

- Contribute to the specification of local objectives and key results and performance management reporting.

The skills you bring:

- Process and Tools Management.

- Change and Improvement Management.

- Risk management.

- CS Ways of Working and Tools Competency.

- Trade Compliance.

- Knowledge Sharing and Collaboration Skills.

- EH processes, tools.

- Performance management / controlling.

- Customer Support Service Delivery Process Model.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 


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