Customer Service Representative
hace 3 semanas
What you will do:
Interact with customers to address their concerns, answer their questions and assist them with their needs. Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer at the agreed place and timeHow you will do it:
Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Purchase and Forwarder. Maintenance of planned shipping days (delays, customer requests, etc) Handle customer questions on deliveries, delays, problems, etc. Handle customer questions effectively and in a service-oriented manner Inform customers about changed delivery times and equivalent products Prepare product and customer reports by gathering data collected during customer interactions Participate in risk management, which includes the identification of failure modes, hazards and environmental aspects, their respective assessment and the definition and implementation of controls. Participate in incident and nonconformity investigations as well as in the determination of the necessary corrective actions. Active participation in plant programs such as SafeTrack observations, suggestion box, Employee Idea System, LPA and 6S audits. Participate in the training program of the plant attending trainings as scheduled and, when required, acting as internal instructor. Comply with the documented procedures, instructions, and standards of the Integrated Management System and, when required, participate in their review and improvement. Identify and report any injury or potential injury and any potential environmental impact. Identify and intervene to correct unsafe acts and recognize safe behavior Identify and intervene to correct unsafe and off standard conditions, when immediate correction is not possible report to direct manager or to the corresponding department.What we look for:
1 - 3 years’ experience in a customer service support center environment preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and end-user. Fluent in English Responsible, well organized, immediate response to all internal and external customers. Communication and interpersonal skills Customer oriented with focus on details Ability to interact with global teams to develop data analytics and facilitate interaction with business teams within supply chain-
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