Technical Support Associate Role
hace 2 semanas
The Technical Support Associate role is a vital part of our team at Esab, responsible for delivering exceptional technical support to our customers. Reporting to the Technical Service Supervisory in our Denton, TX facility, this position ensures long-term relationships with customers by providing end-to-end technical support.
Key Responsibilities- Provide prompt and effective technical assistance to domestic and international customers, end users, and distributors via telephone.
- Actively listen to customers to understand their issues or concerns and gather information to provide recommendations and solutions.
- Document, log, track, and follow through on customer issues using a ticketing system to ensure quick resolution of all calls daily.
- Explain complex technical details to customers using simple and understandable terms.
- A degree from a 2-year college/technical school or equivalent; or six (6) months to one (1) year related experience and/or training; or an equivalent combination of education and experience.
- High school diploma or equivalent required.
- Strong problem-solving skills and analytical mindset.
- Proficient with Microsoft Office Suite or related software.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
We offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience, as well as excellent benefits and opportunities for growth and development.
-
Technical Support Associate
hace 4 semanas
Monterrey, Nuevo León, México Ntt Data A tiempo completo**Job Summary**We are seeking a skilled Technical Support Associate to join our team in Mexico. As a Technical Support Associate, you will be responsible for performing basic configuration of desktop / notebook / printers. This role may also involve assisting with simple parts replacement and repair on desktops / notebooks / printers.**Key...
-
Technical Support Associate
hace 3 semanas
Monterrey, Nuevo León, México Celekta A tiempo completoOverview">Celekta is a renowned company that offers end-to-end technical support to its customers. As a Technical Support Associate, you will play a pivotal role in maintaining long-term relationships with our customers by providing prompt and efficient assistance.">About the Job">We are seeking an experienced Technical Support Associate to join our team....
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Ecolab A tiempo completo**Job Summary**At Ecolab, we're looking for a Technical Support Specialist to provide technical support to our current customers. This role requires the ability to provide basic service support, work in a safety-focused environment, and have a general awareness of business, equipment, and products.Key Responsibilities:Provide technical support to...
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. This role is ideal for an individual with excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.About the Role:As a Technical Support Specialist, you will act as a product technical liaison...
-
Operations Associate Role
hace 4 semanas
Monterrey, Nuevo León, México Fitch Ratings A tiempo completoOperations Associate RoleFitch Ratings' Global Core Operations team is seeking a highly skilled Operations Associate to join the group in our office.The successful candidate will be responsible for assisting with day-to-day management and support of the analytical workflow operating processes.Main Responsibilities:Assist with the management and support of...
-
Technical Support Specialist
hace 1 mes
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryThe Senior Support Engineer I role at Blue Yonder is a customer-focused position that requires providing technical and functional support to ensure high customer satisfaction. The ideal candidate will have strong knowledge of BY WMS product, Azure, and relevant tools and technologies.Key ResponsibilitiesA. Customer Experience and Solution...
-
Technical Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Fixity A tiempo completo**About Fixity:**We are a dynamic and innovative company dedicated to providing top-notch IT services.**Job Overview:**Fixity is seeking an experienced Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our clients.**Key Responsibilities:**The successful...
-
Technical Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Atos A tiempo completoJob Description:We are looking for a skilled Technical Support Specialist to join our team at Atos.About the Role:This is a full-time position that requires strong technical skills and excellent customer service abilities. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers via phone, email, and...
-
Technical Support Expert
hace 3 semanas
Monterrey, Nuevo León, México Celekta Consulting A tiempo completoJob DescriptionCelekta Consulting is seeking a highly skilled Technical Support Associate to join our team. As a key member of our customer support team, you will provide timely and effective technical assistance to our domestic and international customers.Salary: $20,400 - $32,800 per monthAbout the RoleThis position is ideal for individuals with excellent...
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Kalasko A tiempo completoJob OverviewA highly skilled Technical Support Specialist is needed to join our team at Kalasko. This role will focus on addressing technical issues related to software implementation, function, and upgrades. The ideal candidate will have a strong background in software development and excellent communication skills.
-
Operations and Delivery Specialist
hace 4 semanas
Monterrey, Nuevo León, México Conduent De Mexico S.A. De C.V. A tiempo completoAt Conduent, our dedicated associates deliver mission-critical services and solutions to Fortune 100 companies and over 500 governments. This exceptional work creates outcomes for our clients and the millions of people who rely on them.**Key Responsibilities:**We are seeking a skilled Operations and Delivery Specialist to join our team. As an HR Associate...
-
Technical Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Ecolab A tiempo completoJob OverviewEcolab is a global leader in water, hygiene, and energy technologies and services. Our purpose is to make a better world one mighty drop at a time.We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to current customers, ensuring their equipment is...
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Ntt Data A tiempo completoAbout NTT DATA ServicesNTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.We...
-
Technical Support Professional
hace 3 semanas
Monterrey, Nuevo León, México Ware Malcomb A tiempo completoAt Ware Malcomb, we are seeking a Technical Support Professional to join our team in Monterrey. This role is responsible for providing exceptional support to our end users across Mexico offices and other locations as assigned by IT leadership.The primary responsibility of this role is to troubleshoot and/or triage tickets from team members in the region,...
-
Technical Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Dyopath A tiempo completoWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Dyopath. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and technical expertise.Job SummaryThis role involves providing end-user technical support, troubleshooting, and tuning for hardware and...
-
Customer Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoAbout Blue YonderBlue Yonder is a leading provider of Transportation Management solutions, serving a global customer base with a team of 200+ associates across the Americas, EMEA, APAC, and India.We are undergoing a significant SAAS/DevOps transformation, making this an exciting time to join our team as a Support Engineer. This role will involve working with...
-
Salesforce Technical Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Danfoss A tiempo completoAbout the RoleWe are seeking a skilled Salesforce Technical Support Specialist to join our team at Danfoss. In this exciting role, you will provide timely and effective support to end-users for Salesforce CRM applications, including troubleshooting technical issues, resolving user queries, and escalating complex issues as needed.Key Responsibilities:Provide...
-
Technical Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Epicor A tiempo completoAbout EpicorWe are a leading provider of enterprise resource planning (ERP) solutions, dedicated to helping businesses succeed in their respective industries. At Epicor, we understand the importance of providing exceptional customer service and support.Job Summary:We are seeking a skilled Software Support Specialist to join our team in Monterrey, Mexico. As...
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completo**Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. The ideal candidate will have a strong background in software support, with experience working with customers in on-premise and cloud-hosted environments.The successful candidate will be responsible for providing technical support to our SaaS...
-
Senior Technical Support Specialist
hace 2 meses
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Engineer II to join our team at Blue Yonder. As a Technical Support Engineer II, you will be responsible for providing exceptional customer support and solution support to our customers with a proactive and innovative approach.Key ResponsibilitiesResolve complex technical issues on our BY WMS...