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Analista de service desk Jr.
hace 4 meses
¿Eres un apasionado de la tecnología y te encanta ayudar a los demás?
Entonces esta oportunidad es para ti Buscamos un Analista Service Desk Jr. dinámico y proactivo para unirse a nuestro equipo en Querétaro.
Ubicación: Acceso 3 Parque Industrial Benito Juárez, Qro
Horario: L-V de 7:00 am a 5:00 pm con una hora de comida (presencial) hay que realizar una guardia: Un sábado al mes, (home office)
¿Cuáles son las responsabilidades?
- Brindar soporte técnico de primer nivel a los usuarios.
- Centralizar la información de las solicitudes de soporte.
- Generar, dar seguimiento y cerrar tickets de soporte.
- Monitorear las aplicaciones del cliente.
- Analizar información y resolver dudas.
Requirements
¿Qué requisitos necesitas?
- Licenciatura en Ingeniería o carrera afín (pasante, titulado o trunco).
- Experiencia mínima de 2 años en un puesto similar.
- Conocimientos sólidos de Service Now, Active Directory, Teams y SAP (Mandantes y Desbloqueos de cuentas).
- Experiencia con telefonía (iPhones).
- Excelentes habilidades de comunicación y resolución de problemas.
- Actitud proactiva y orientada al cliente.
- Deseable inglés técnico
Benefits
¿Qué ofrecemos?
- Un puesto de trabajo desafiante y gratificante en un entorno dinámico.
- La oportunidad de desarrollar tus habilidades técnicas y de resolución de problemas.
- Un equipo amigable y colaborativo.
- Un ambiente de trabajo increíble.
- Prestaciones de ley.
No pierdas la oportunidad de dar el siguiente paso en tu carrera
En Icorp te estamos esperando
