Service Desk Analyst
hace 2 meses
Job Summary:
We are seeking a highly skilled and motivated Service Desk Analyst to join our Global Support Team at Travel + Leisure Co. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.
Key Responsibilities:
- Provide 24/7/365 Level 1 support to internal staff and business partners via phone, email, and self-service channels.
- Manage incidents and requests through our request management system, ensuring timely resolution and customer satisfaction.
- Collaborate with Level 2 and Level 3 teams to resolve complex technical issues.
- Develop and maintain knowledge base articles and procedures for training purposes.
- Provide remote IT training and support to new and current staff.
- Work on special projects as assigned by the Service Desk Manager, ensuring all tasks are documented and closed correctly.
Requirements:
- Excellent customer service skills and a strong commitment to delivering exceptional customer experiences.
- Strong technical skills and experience in IT support, preferably in a contact center environment.
- Ability to work in a fast-paced, high-growth environment with shift work and after-hours rotation.
- Strong problem-solving skills and a hands-on, can-do attitude.
- Fluency in Spanish and English, with excellent communication and interpersonal skills.
About Us:
Travel + Leisure Co. is a leading provider of vacation ownership, travel memberships, and exchange programs. We are committed to delivering exceptional customer experiences and creating new possibilities for vacationers worldwide. Our team is passionate about hospitality and dedicated to making memories with our customers.
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