Service Desk Analyst

hace 2 meses


Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

Job Summary:

We are seeking a highly skilled and motivated Service Desk Analyst to join our Global Support Team at Travel + Leisure Co. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.

Key Responsibilities:

  • Provide 24/7/365 Level 1 support to internal staff and business partners via phone, email, and self-service channels.
  • Manage incidents and requests through our request management system, ensuring timely resolution and customer satisfaction.
  • Collaborate with Level 2 and Level 3 teams to resolve complex technical issues.
  • Develop and maintain knowledge base articles and procedures for training purposes.
  • Provide remote IT training and support to new and current staff.
  • Work on special projects as assigned by the Service Desk Manager, ensuring all tasks are documented and closed correctly.

Requirements:

  • Excellent customer service skills and a strong commitment to delivering exceptional customer experiences.
  • Strong technical skills and experience in IT support, preferably in a contact center environment.
  • Ability to work in a fast-paced, high-growth environment with shift work and after-hours rotation.
  • Strong problem-solving skills and a hands-on, can-do attitude.
  • Fluency in Spanish and English, with excellent communication and interpersonal skills.

About Us:

Travel + Leisure Co. is a leading provider of vacation ownership, travel memberships, and exchange programs. We are committed to delivering exceptional customer experiences and creating new possibilities for vacationers worldwide. Our team is passionate about hospitality and dedicated to making memories with our customers.


  • Service Desk Analyst

    hace 2 semanas


    Ciudad de México, Ciudad de México Essity A tiempo completo

    About the RoleThe Service Desk Analyst plays a crucial role in developing and executing the service desk function for Essity globally. This involves working closely with service line operations teams to deliver exceptional customer service and support.Key ResponsibilitiesDevelop and execute the service desk function for GBS SAS globallyUse knowledge of all...


  • Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    Service Desk AnalystAt Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Service Desk Analyst, you'll play a critical role in providing exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to internal T+L staff through phone,...


  • Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    Global Service Desk AnalystWe're shaping the future of leisure travel by creating new possibilities for vacationers. As a Global Service Desk Analyst, you'll play a key role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to internal T+L staff through phone, email,...


  • Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    Service Desk AnalystAt Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Service Desk Analyst, you'll play a critical role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to internal T+L staff through phone,...

  • Service Desk Analyst

    hace 2 semanas


    Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    {"h1": "Service Desk Analyst", "p": "At Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Service Desk Analyst, you'll be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team. Your tasks will include phone, email, self-service, chat...


  • Ciudad de México, Ciudad de México Tata Consultancy Services A tiempo completo

    **Service Desk Analyst Role****Job Summary:**We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, resolving their issues efficiently, and ensuring a high level of customer satisfaction.**Key...

  • Business Analyst

    hace 3 semanas


    Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    Putting the World on VacationWe're shaping the future of leisure travel by creating new possibilities for vacationers. Our mission is to deliver exceptional experiences for millions of travelers worldwide.As a key member of our Service Desk team, you'll play a critical role in ensuring our customers have a seamless and enjoyable experience. You'll be...


  • Ciudad de México, Ciudad de México Essity A tiempo completo

    About the RoleThe Service Desk Analyst plays a critical role in developing and executing the service desk function for Essity globally. This involves working closely with service line operations teams to deliver exceptional service to our stakeholders.Key ResponsibilitiesDevelop and execute the service desk function for GBS SAS globallyUtilize knowledge of...


  • Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    Job Summary:We are seeking a highly skilled and motivated Junior Service Desk Analyst to join our Global Service Desk Team at Wyndham Destinations. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.Key Responsibilities:Provide Level 1 support...

  • Service Desk Analyst

    hace 4 semanas


    Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    Unlock the Power of Exceptional Customer ServiceAt Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Junior Service Desk Analyst, you'll play a vital role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to...


  • Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    Transforming the Future of Leisure TravelAt Wyndham Destinations, we're shaping the future of leisure travel by creating new possibilities for vacationers. Our mission is to deliver exceptional experiences for millions of travelers worldwide.About the RoleWe're seeking a skilled Business Analyst, Service Desk to join our team. As a key member of our...

  • Service Desk Analyst

    hace 4 semanas


    Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    We Put the World on Vacation At Wyndham Destinations, our mission is straightforward:to create memorable vacation experiences. With a focus on vacation ownership, travel memberships, and exchange solutions, we're redefining the landscape of leisure travel by crafting new opportunities for vacationers. Innovation and development keep our work engaging and...

  • Business Analyst

    hace 4 semanas


    Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    Put the World on VacationWe're shaping the future of leisure travel by creating new possibilities for vacationers.Our mission is to deliver exceptional experiences for millions of travelers worldwide.As an Analyst, Service Desk, you'll be part of a team that's passionate about innovation and growth.Where Memories Start with YouAt Travel + Leisure Co,...

  • Service Desk Analyst

    hace 4 semanas


    Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    We Put the World on Vacation At Wyndham Destinations, our mission is straightforward:to create memorable vacation experiences. With a focus on vacation ownership, travel memberships, and exchange programs, we're redefining the landscape of leisure travel by opening new avenues for vacationers. Innovation and development keep our work engaging and...


  • Ciudad de México, Ciudad de México Essity A tiempo completo

    About the RoleThe Service Desk Analyst plays a critical role in developing and executing the service desk function for Essity globally. This involves working closely with service line operations teams to deliver exceptional customer experiences and drive business growth.Key ResponsibilitiesDevelop and execute the service desk function for GBS SAS globally,...


  • Ciudad de México, Ciudad de México Essity A tiempo completo

    About the RoleThe Service Desk Analyst develops and executes the service desk function for a large geographic area, working closely with the service line operations teams to execute this function. This role contributes to the development of new and/or improved services, tools, and processes, and supports the service development team by collecting and...


  • Ciudad de México, Ciudad de México Essity A tiempo completo

    About the RoleThe Service Desk Operations Specialist develops and executes the service desk function for a large geographic area, working closely with service line operations teams to execute this function. This role contributes to the development of new and/or improved services, tools, and processes, and supports the service development team by collecting...


  • Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    We're shaping the future of leisure travel by creating new possibilities for vacationers. At Travel + Leisure Co., our mission is to deliver exceptional experiences for millions of travelers worldwide.Key Responsibilities:As a Global Service Desk Analyst, you'll be part of our team that puts the world on vacation. You'll be responsible for providing...


  • Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    We Put the World on VacationAt Travel + Leisure Co., our mission is to create exceptional experiences for travelers worldwide. As an Analyst, Service Desk (MEX), you will be part of a team that delivers innovation and growth, shaping the future of leisure travel.Where Memories Start with YouHospitality is at the heart of our company. We strive to deliver...


  • Ciudad de México, Ciudad de México Connectingology A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced Service Desk Agent to join our team at Connectingology. As a Service Desk Agent, you will be responsible for providing expert solutions to technology problems reported by our customers.Key Responsibilities:Provide superior customer service to our clients, accurately logging tickets, and effectively...