Technical Support Specialist II

hace 3 semanas


Guadalajara, México Mitratech A tiempo completo
:Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phoneTroubleshoot issues through reproducing the problem and determine resolutionTriage newly reported problems, assign proper severity and work to identify a resolutionUpdate the ticket tracking system to provide accurate and current status of support issuesCreate Knowledge-base articles regularly to expand self-help tools for customers and internally

Requirements & Skills:

2+ years of experience working with enterprise software applications in support, development/QA, services or similar technical roleExperience with Windows and Microsoft OfficeExcellent customer support skills – verbal and written communication, empathy, patience, and a passion for helping solve problems with other people.Critical thinker and adept at problem-solving.Interpersonal skills: Remain open to others' ideas and exhibit willingness to try new things 

Education:

Bachelor or Master of Science in Business/Computer Science/Engineering or relevant experience required.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.



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