Technical Support Specialist II
hace 2 semanas
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech
Essential Duties & Responsibilities:
- Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone
- Troubleshoot issues through reproducing the problem and determine resolution
- Triage newly reported problems, assign proper severity and work to identify a resolution
- Update the ticket tracking system to provide accurate and current status of support issues
- Create Knowledge-base articles regularly to expand self-help tools for customers and internally
Requirements & Skills:
- 2+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role
- Experience with Windows and Microsoft Office
- Excellent customer support skills – verbal and written communication, empathy, patience, and a passion for helping solve problems with other people.
- Critical thinker and adept at problem-solving.
- Interpersonal skills: Remain open to others' ideas and exhibit willingness to try new things
Education:
- Bachelor or Master of Science in Business/Computer Science/Engineering or relevant experience required.
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
-
Technical Support Specialist
hace 4 días
Guadalajara, Jalisco, México Skilled Wound Care A tiempo completoWe are seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone, text,...
-
Technical Support Specialist
hace 1 semana
Guadalajara, México Koch Global Services A tiempo completo**Your Job** Koch Global Services (KGS) Customer Service Organization is seeking a Technical Support Specialist to join our team! Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating. In this position, you will be responsible for providing a consumer-focused service...
-
Technical Support Specialist II
hace 2 semanas
Guadalajara, México Mitratech A tiempo completo:Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phoneTroubleshoot issues through reproducing the problem and determine resolutionTriage newly reported problems, assign proper severity and work to identify a resolutionUpdate the ticket tracking system to provide...
-
Technical Support Specialist
hace 3 días
Guadalajara, México Diligent Corporation A tiempo completo**About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...
-
Technical Support Specialist
hace 1 semana
Guadalajara, México Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team united by our desire to connect diverse people with common values for Boldr impact. We employ just over a thousand team members across five...
-
Technical Support Specialist II
hace 2 semanas
Guadalajara, Jalisco, México Mitratech A tiempo completoAt Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered...
-
Technical Support Specialist
hace 3 horas
Guadalajara, México Diligent A tiempo completoAbout UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...
-
Technical Operations Support
hace 1 mes
Guadalajara, México GrainChain Inc A tiempo completoGrainchain and tZero, joint venture. Grainchain is proud to announce an alliance with tZero in its effort to provide quality services and offer employment opportunities in an environment of professionalism and equity. Who We Are tZERO Group, Inc. is the global leader in Blockchain innovation for capital markets, focused on the development and...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, México PickTrace, Inc. A tiempo completo**WHAT IF** You could use your people skills to help an entire industry become more efficient with technology? At PickTrace, we are digitizing the agriculture industry in a big way, and that’s why we are looking for a Technical Solutions Specialist to join our Team. You will play a critical role in the success of our growing customer base, and find...
-
Network Support Engineer Ii
hace 4 semanas
Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. - The Challenges You Get to Accomplish - Do you take pride in excellent and quality customer success? Then this could be an exciting...
-
Technical Support
hace 1 semana
Guadalajara, México Noralogic A tiempo completo**IMPORTANT: Flexibility in working prime and overnight shifts considering 24x7 operations. ENGLISH ADVANCED.** **Job requirement**: - Preferred/Good to have A+ certified (Core Networking Concepts) - Preferred/Good to have ITIL certified (ITSM Knowledge - Service Now & CSM) - Excellent written and verbal communication (Must be Bi-lingual English +...
-
Application Support Specialist
hace 1 mes
Guadalajara, México Human Staff A tiempo completoJob Title: Application Support Specialist Department: Engineering Reports To: Manager, Tech Support Seniority Level: Junior to Mid-level Employment Type: Full-time SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES - Conduct analysis and troubleshooting to understand and replicate reported system issues. - Clearly communicate software problems to Software...
-
Support Specialist
hace 1 mes
Guadalajara, México Jabil Circuit A tiempo completo**Vacante para la empresa Jabil Circuit en Guadalajara, Jalisco**: Actualmente en Jabil seguimos creciendo y estamos muy emocionados por los nuevos grandes retos que se nos presentan, unete como support specialist **Escolaridad**: Licenciatura en contabilidad/ finanzas o alguna area administrativa **Deseable**: - Nível de educación deseada:Superior -...
-
Technical Support Engineer
hace 23 horas
Guadalajara, México ASMPT SMT, Inc. A tiempo completoThe Technical Support Engineer role is a customer focused role and is part of the Technical Support Services group. This group includes Technical Support, Customer Service and Training. The role involves daily interaction with ASMPT customers who are using a broad spectrum of ASMPT SMT Solutions hardware and software products. Expectation of this Technical...
-
Technical Support Lead
hace 1 mes
Guadalajara, México Helpware A tiempo completo**Who we are** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our...
-
Technical Analyst 2-support
hace 1 mes
Guadalajara, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Tier One Technical Support
hace 1 mes
Guadalajara, México IBM A tiempo completoIntroduction As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and...
-
Senior Technical Support Analyst
hace 4 semanas
Guadalajara, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Technical Support Representative
hace 4 semanas
Guadalajara, México Helpware A tiempo completo**About Us** It's simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...
-
Technical Client Support Specialist
hace 2 semanas
Guadalajara, México Finastra A tiempo completoResponsibilitiesThis role is the key interface between Finastra clients on one side and development organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the...