SMB Customer Success Manager

hace 3 semanas

Mexico City Tiger Text A tiempo completo

transforming the way clinical care teams work and communicate.

The Customer Success Manager (CSM) is a pivotal role focused on maximizing customer value and success through TigerConnect’s clinical collaboration platform. This role is designed for a proactive, strategic thinker who excels in building strong customer relationships and guiding clients through effective onboarding, implementation, and ongoing engagement strategies. The ideal candidate is adept at balancing customer needs with business goals, delivering insights to enhance clinical communication, and fostering adoption and retention through digital and personalized outreach methods. This role will be focused on our SMB segment. 


What You’ll Be Doing:

Serve as a trusted advisor, establishing and nurturing strong relationships with clients to guide them to successful outcomes

Understand clients' strategic goals, priorities, and metrics of success to align our solutions with their objectives

Work closely with project managers and clinical SMEs to document and share client success stories and ROI

Identify at-risk clients early and strategize interventions to address challenges

Leverage customer usage data to provide actionable insights, promoting improved workflows, adoption, and value realization

Recommend additional TigerConnect services and products to support clients’ goals in clinical communication and teamwork

What You Bring:

Bachelor's degree in Communications, Marketing, Business Administration, Clinical, or a related field, with 2-4 years of client partnership experience

Background in healthcare or healthcare technology preferred

Exceptional relationship-building and communication skills across various management levels

Proficient in analyzing customer data to drive strategy and recommendations

Strategic thinker with excellent problem-solving skills and the ability to adapt to changing situations

Experienced in managing multiple tasks or projects with strategic prioritization

Familiarity with Salesforce or similar CRM technologies

Previous experience in SaaS, mobility, cloud, or healthcare industry within a high-growth environment is beneficial

If you’re eager to contribute to transforming healthcare communications in a role that blends digital engagement with personalized touchpoints to enhance client success, TigerConnect is looking for someone like you. Apply today to become a part of our mission-driven team, making a real difference in clinical outcomes and operational efficiency.

Perks & Benefits We Offer:

Our hybrid teams bring together top talent from Mexico, the US, and around the globe

Work from prime office spaces in the Reforma area of Mexico City

Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family

Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities

Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance

With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop

Enjoy our flexible time off policy with no limit on the number of days off

Finally, you’ll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcare

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