Senior IT Support Engineer II

hace 2 meses


Mexico City KeepTruckin A tiempo completo

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role: 

We are seeking a highly skilled and experienced Senior IT Support Engineer II to join our dynamic IT team. As a tier three professional, you will play a crucial role in providing advanced technical support, with a focus on Audio-Visual (AV) support and Jira administration. You will provide remote support to users in the US, CAN, EU, and on-site support to our new CDMX office. The ideal candidate will bring extensive experience in troubleshooting complex technical issues, managing AV infrastructure, and leveraging Jira to enhance organizational efficiency. The candidate must be fluent in both Spanish and English. This is a M-F on-site position at our CDMX office. 

 

What You’ll Do: 

  • Collaborate with Tier One and Tier Two support as a point of escalation for complex technical issues, demonstrating a deep understanding of IT systems, networks, and infrastructure
  • Provide expert technical support for Okta, Google Workspace, Slack Enterprise Grid, Jamf, Intune and the Atlassian Suite
  • Analyze and identify root causes of recurring issues, implementing long-term solutions to improve system reliability
  • Provide direct white-glove support to executives
  • Design, implement, and maintain AV solutions for conference rooms, meeting spaces, and all-hands venues
  • Collaborate with cross-functional teams to lead and manage all-hands meetings, ensuring smooth execution of technical aspects such as live streaming, audio quality, and video presentations
  • Provide on-site support during critical events, troubleshooting issues in real-time to minimize disruptions
  • Administer and configure Jira to meet the organization's specific needs, ensuring optimal performance and user experience
  • Collaborate with development and project teams to customize Jira workflows and enhance overall project management efficiency
  • Manage and resolve IT support tickets for US, CAN, MX, and EU employees. Ensuring timely and effective resolution of issues and maintaining detailed documentation for tracking and reporting purposes

What We’re Looking For:

  • Bachelor's degree in Information Technology, Computer Science, or a related field OR equivalent experience
  • Proven experience in a Tier Three IT support role, with a focus on AV systems and all-hands meeting management
  • Strong expertise in Jira administration, including customization, workflow management, and user support
  • In-depth knowledge of audio-visual technologies, including video conferencing systems, sound systems, and display technologies.
  • Excellent troubleshooting skills and the ability to analyze complex technical issues efficiently
  • Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Relevant certifications in IT support, AV technology, or Jira administration are a plus.
  • Proficiency to script in one or more languages(Bash, Python, Ruby, etc.) a plus.
  • Expert knowledge of Okta, Google Workspace, Slack Enterprise Grid, Jamf, Intune and the Atlassian Suite

 

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice  here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

#LI-Remote


  • IT Support Engineer

    hace 5 meses


    Mexico City TikTok A tiempo completo

    Team Introduction :AMS Desk Services provides IT service for TikTok users, resolves hardware/software-related issues, supports conference rooms, and fulfills IT-related requests. We are seeking an IT Support Engineer to help us grow our IT environment. IT Support is the first contact for the end user. This team focuses on resolving incidents and finding...


  • Mexico City CRH Talento en IT A tiempo completo

    En CRH Talento en IT, estamos en búsqueda Customer Support Engineer de para laborar de forma RemotaBeneficios: Contrato directo con cliente. $90,000 brutos / Esquema 100% nómina / prestaciones superiores (fondo de ahorro, 30 días aguinaldo, Seguro de Vida, SGMM, vales de despensa)  Requisitos:·        Lic. Sistemas, Tecnologías de la...

  • Full stack Engineer

    hace 3 meses


    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as a Full-stack engineer.Business:Financial technology platform designed specifically for nonprofit organizations. It offers a comprehensive suite of financial management tools, including banking, expense...

  • Support Engineer

    hace 3 meses


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying,...

  • Support Engineer

    hace 3 meses


    Mexico City Virtualent A tiempo completo

    Support EngineerVirtualentAbout UsHey there! We're an IT staffing company that’s all about matching top talent with amazing opportunities. We're on the hunt for a passionate and proactive Support Engineer who can keep the gears of IT operations running smoothly. If you're someone who thrives in a dynamic environment and loves solving complex...


  • Mexico City Activate Talent A tiempo completo

    OPEN LATAMFULL TIME100% REMOTERole: Senior IT SpecialistSchedule: M-F / 8:00 – 5:00 PSTType of Contract: Independent ContractorHolidays: Local Holidays Work from any corner of LATAM and be a part of the #remoteworkrevolution!‼️About our Client:Our client is a direct-to-consumer menswear company that focuses on providing high-quality, affordable...

  • IT Support Engineer

    hace 5 meses


    City, México TikTok A tiempo completo

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...


  • Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa mexicana que busca y conecta el mejor talento IT con empresas de Latinoamérica y Estados Unidos. Buscamos tu talento como profesional de Senior QA Engineer con PHP, Vue.js, Laravel.Requisitos:Licenciatura e Ingeniería en sistemas computacionales o afínInglés conversacional (intermedio alto - avanzado)Mínimo 5-8 años de...

  • Full-stack Engineer

    hace 5 meses


    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as an Exceptional Full-stack Engineer.Requirements:Looking for a solid senior JS full-stack (6+ yrs of exp) for an ongoing basis.Requirements (must-haves in bold):BE: Typescript (5 years), Next.js (3 years),...


  • Mexico City KAL A tiempo completo

    Job Summary As a Junior IT Systems Engineer based in our Mexico City office, you will report directly to Global IT Systems Manager and will share responsibility for the day-to-day running of the IT Systems Services and IT Systems Support functions with the other engineers, based in our Mexico City and other global offices. There is a rota in place,...


  • Mexico City Singular A tiempo completo

    The role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...

  • IT Support Technician

    hace 4 semanas


    Mexico City Lionbridge A tiempo completo

    IT Support Technician We are searching for an IT Support Technician to join our team!  You will use your hands-on IT expertise within a team engaged in providing hardware and software support to Lionbridge employees in the Americas region. You will assist your colleagues by providing escalated support of hardware, software assets, inventories, and...


  • Mexico City Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as a Senior Full StackJob Description:We are looking for a highly experienced Senior Full-Stack Engineer to join our team. If you have a passion for developing innovative software and enjoy working on...


  • Mexico City Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as a Senior Full StackJob Description:We are looking for a highly experienced Senior Full-Stack Engineer to join our team. If you have a passion for developing innovative software and enjoy working on...

  • IT Support Technician

    hace 4 semanas


    Mexico City Lionbridge A tiempo completo

    IT Support Technician We are searching for an IT Support Technician to join our team!  You will use your hands-on IT expertise within a team engaged in providing hardware and software support to Lionbridge employees in the Americas region. You will assist your colleagues by providing escalated support of hardware, software assets, inventories, and...

  • Storage Engineer

    hace 2 meses


    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Storage Engineer.Requisitos:Storage Engineer AZKA IT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de...


  • Mexico City Azka IT Consulting A tiempo completo

    AZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Shell-scripting SupportRequirements:Skill- Unix / Linux Skills - Shell Scripting - SQL - Oracle Database SQL - PL/SQL - Database configuration - Contol-M - English - Unix console knowledge - Automated...

  • Senior SIEM Engineer

    hace 4 meses


    Mexico City Nuvit Service A tiempo completo

    Senior SIEM Engineer The SIEM Engineer plays a crucial technical role in onboarding log sources to Splunk Enterprise Security, involving coordination of security and audit log data ingestion, parsing data, ensuring CIM compliance, and the development, tuning, and validation of Use Cases and dashboards. The SIEM serves as the repository for collecting,...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements Lenovo seeks a IT Support Operation Specialist to play a critical role on supporting workflow systems and data management, workflow management, operations, IT process efficiency, processes recommendations & customers resolutions. Work to administer a system: user accounts passwords, resets, setting up rules, track issues,...


  • Mexico City Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Oracle Financials Techno Functional Support.The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functionalproblems. The key skills used on a daily basis are - high level...