Especialista en Customer Experience con conocimiento en NPS

hace 4 meses


Mexico City Cybolt A tiempo completo
Especialista en Customer Experience con conocimientos en (NPS)


Objetivo de la posición:

Buscamos un Especialista en Customer Experience apasionado y orientado a resultados, con experiencia comprobada en la gestión de la experiencia del cliente y un profundo conocimiento de (NPS). El o La candidato(a) ideal será responsable de medir, analizar y mejorar continuamente la satisfacción del cliente a través de estrategias centradas en el NPS, asegurando así la lealtad del cliente y el crecimiento del negocio.


Actividades:

  1. Desarrollar e implementar estrategias efectivas para medir y mejorar el NPS en todos los puntos de contacto con el cliente.
  2. Recopilar, analizar y presentar datos relacionados para identificar tendencias, áreas de mejora y oportunidades de crecimiento.
  3. Colaborar estrechamente con equipos interfuncionales para implementar cambios y mejoras basados en los hallazgos.
  4. Capacitar al personal en todos los niveles para fomentar una cultura centrada en el cliente y la mejora continua.
  5. Proporcionar informes regulares sobre el rendimiento y proponer recomendaciones para optimizar la experiencia del cliente.
  6. Gestionar iniciativas específicas orientadas a mejorar la retención de clientes y aumentar la lealtad de la marca.
  7. Mantenerse actualizado sobre las mejores prácticas en la gestión de la experiencia del cliente y el uso efectivo del NPS.





Requisitos:


Licenciatura en Informática, Administración de empresas, Marketing y/o afín.

Experiencia mínima de 3 años en roles de ciberseguridad, con la experiencia del cliente.

Excelentes habilidades analíticas y capacidad para interpretar datos para tomar decisiones informadas.

Certificación en gestión de experiencia del cliente o en metodologías relacionadas con NPS (opcional, pero preferido)




Prestaciones y beneficios:

·Sueldo mensual: 100% nominal

·Contratación directa por la empresa

·Seguro de Gastos médicos mayores

·Seguro de vida

·Seguro dental y visual

·Apoyo en cursos y certificaciones

·Programa de beneficios y descuentos

·Clases de inglés

*Jornada Laboral: * lunes a viernes

*Modalidad de trabajo: 70% HO 30% presencial


En Cybolt, valoramos la diversidad y creemos firmemente en la igualdad de oportunidades para todos. Estamos comprometidos con la creación de un ambiente inclusivo donde cada individuo pueda contribuir con su talento y potencial, sin importar su origen, género, edad, orientación sexual, identidad de género, capacidad física o cualquier otra característica personal.

Queremos asegurarnos de que cada proceso de selección sea justo, transparente y accesible para todos los candidatos. Por lo tanto, queremos enfatizar que en ningún momento durante nuestros procesos de contratación se solicitará dinero a los candidatos





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