Service Recovery Agent

hace 1 mes


Mexico City Sí Vale A tiempo completo

Vacante Service Recovery

Beneficios

· Seguro de gastos médicos

· Excelente ambiente de trabajo

· Vales de despensa

Descripción

Si eres una persona empática, proactiva, y que le guste brindar soluciones a los clientes Te estamos buscando

Nuestro Service Recovery Agent, tiene como objetivo mejorar la relación comercial con los clientes existentes, a través de un servicio empático y oportuno. Para mantener y cosechar por mas tiempo nuestra relación.

Responsabilidades:

· Realizar llamadas de salida a clientes

· Escuchar las necesidades y ofrecer propuestas de valor

· Brindar una solución personalizada y dar seguimiento

· Estar en contacto con diferentes áreas internas para brindar la mejor solución al cliente

· Registro y uso del CRM

Competencias:

· Comunicación asertiva con el cliente (verbal y escrita)

· Empatía

· Relaciones interpersonales efectivas

· Tolerancia

· Negociación

· Manejo de objeciones

Requisitos:

· Experiencia en atención a clientes mínimo 3 años

· Campañas post venta retención

· Uso y manejo de CRM o plataformas

· Encuesta de satisfacción del cliente

Ofrecemos:

· Sueldo base

· Prestaciones superiores

· Bono por resultado

· Modalidad de trabajo hibrido

Si deseas conocer mas de nuestra posición, postúlate por este medio Mucho éxito



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