Service Recovery Agent
hace 1 mes
Vacante Service Recovery
Beneficios
· Seguro de gastos médicos
· Excelente ambiente de trabajo
· Vales de despensa
Descripción
Si eres una persona empática, proactiva, y que le guste brindar soluciones a los clientes Te estamos buscando
Nuestro Service Recovery Agent, tiene como objetivo mejorar la relación comercial con los clientes existentes, a través de un servicio empático y oportuno. Para mantener y cosechar por mas tiempo nuestra relación.
Responsabilidades:
· Realizar llamadas de salida a clientes
· Escuchar las necesidades y ofrecer propuestas de valor
· Brindar una solución personalizada y dar seguimiento
· Estar en contacto con diferentes áreas internas para brindar la mejor solución al cliente
· Registro y uso del CRM
Competencias:
· Comunicación asertiva con el cliente (verbal y escrita)
· Empatía
· Relaciones interpersonales efectivas
· Tolerancia
· Negociación
· Manejo de objeciones
Requisitos:
· Experiencia en atención a clientes mínimo 3 años
· Campañas post venta retención
· Uso y manejo de CRM o plataformas
· Encuesta de satisfacción del cliente
Ofrecemos:
· Sueldo base
· Prestaciones superiores
· Bono por resultado
· Modalidad de trabajo hibrido
Si deseas conocer mas de nuestra posición, postúlate por este medio Mucho éxito
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