Technical Support Specialist II

hace 4 semanas


Guadalajara, México Mitratech A tiempo completo
:Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phoneTroubleshoot issues through reproducing the problem and determine resolutionTriage newly reported problems, assign proper severity and work to identify a resolutionUpdate the ticket tracking system to provide accurate and current status of support issuesCreate Knowledge-base articles regularly to expand self-help tools for customers and internally

Requirements & Skills:

2+ years of experience working with enterprise software applications in support, development/QA, services or similar technical roleExperience with Windows and Microsoft OfficeExcellent customer support skills – verbal and written communication, empathy, patience, and a passion for helping solve problems with other people.Critical thinker and adept at problem-solving.Interpersonal skills: Remain open to others' ideas and exhibit willingness to try new things 

Education:

Bachelor or Master of Science in Business/Computer Science/Engineering or relevant experience required.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.



  • Guadalajara, México f5 A tiempo completo

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees They are valued and empowered, collaborative and team-oriented, innovative in their approach, and passionate about their...


  • Guadalajara, Jalisco, México Skilled Wound Care A tiempo completo

    We are seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone, text,...


  • Guadalajara, Jalisco, México Skilled Wound Care A tiempo completo

    We are seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone, text,...


  • Guadalajara, México Koch Global Services A tiempo completo

    **Your Job** Koch Global Services (KGS) Customer Service Organization is seeking a Technical Support Specialist to join our team! Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating. In this position, you will be responsible for providing a consumer-focused service...


  • Guadalajara, México Diligent Corporation A tiempo completo

    **About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...


  • Guadalajara, México Diligent Corporation A tiempo completo

    **About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...


  • Guadalajara, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team united by our desire to connect diverse people with common values for Boldr impact.  We employ just over a thousand team members across five...


  • Guadalajara, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team united by our desire to connect diverse people with common values for Boldr impact.  We employ just over a thousand team members across five...


  • Guadalajara, Jalisco, México Mitratech A tiempo completo

    At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered...


  • Guadalajara, México Mitratech A tiempo completo

    At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered...


  • Guadalajara, Jalisco, México Mitratech A tiempo completo

    At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered...


  • Guadalajara, México f5 A tiempo completo

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. This job is located in Guadalajara, Mexico The Challenge You Get to Accomplish Do you take pride in excellent and quality customer...


  • Guadalajara, Jalisco, México Diligent A tiempo completo

    About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...


  • Guadalajara, México Diligent A tiempo completo

    About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...


  • Guadalajara, México Diligent A tiempo completo

    About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...


  • Guadalajara, Jalisco, México Diligent A tiempo completo

    About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...


  • Guadalajara, México Koch Industries A tiempo completo

    **Description** The Koch Global Solutions (KGS) Customer Service Organization is seeking a **Technical Support Specialist** to join our team! Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating. In this position, you will be responsible for providing a...


  • Guadalajara, México GrainChain Inc A tiempo completo

    Grainchain and tZero, joint venture. Grainchain is proud to announce an alliance with tZero in its effort to provide quality services and offer employment opportunities in an environment of professionalism and equity. Who We Are tZERO Group, Inc. is the global leader in Blockchain innovation for capital markets, focused on the development and...


  • Guadalajara, México PickTrace, Inc. A tiempo completo

    **WHAT IF** You could use your people skills to help an entire industry become more efficient with technology? At PickTrace, we are digitizing the agriculture industry in a big way, and that’s why we are looking for a Technical Solutions Specialist to join our Team. You will play a critical role in the success of our growing customer base, and find...


  • Guadalajara, México f5 A tiempo completo

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. - The Challenges You Get to Accomplish - Do you take pride in excellent and quality customer success? Then this could be an exciting...