Solution & Support Engineer

hace 2 meses


Mexico City NielsenIQ A tiempo completo

Company Description

We are looking for a technical oriented Solution & Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customers inquiries and technical issues, as well as fulfil incoming requests such as users' setups and more.

Job Description

The role involves also product configurations and additional set-ups per customers' requests.
The ideal candidate will be detailed oriented with great communication skills, be able to work in a fast-paced environment while being organized and own the issues and tasks related to assigned customer

Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs

Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues

Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc

Monitoring & validating data automated processes

Document knowledge and help educate colleagues and teammates on technical cases

Keep current with product knowledge and latest features and functionality

Qualifications

Bachelor's degree in information systems, computer science, industrial engineering or equivalent

Strong troubleshooting and problem-solving skills while being highly detail oriented

Strong customer service orientation

Great written and verbal client communication skills

Good level of written and spoken English and Spanish – must have

Strong SQL background- must have

Willingness to work outside of business hours from time to time

Team spirit, self-motivation and a positive attitude

The ability to work with multiple interfaces and tasks in a dynamic environment

Nice to have:

Experience in technical support or software product implementations

Knowledge in Linux systems, utilities, and scripting

Experience with supporting an analytic product in a SAAS environment

Development skills

Knowledge of ETL processes

Business orientation specifically in Retailer domain

Additional Information

Our Benefits

Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit

Want to keep up with our latest updates?

Follow us on: | | | 

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: 


  • Support Engineer

    hace 3 meses


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying,...


  • Mexico City Singular A tiempo completo

    The role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...


  • Mexico City Barco A tiempo completo

    Presales Engineer – Immersive Experiences Welcome to the exciting ‘Immersive Experiences’ (IX) Business Unit. This is the organization that unleashes the creative power of technology to fuel immersive entertainment experiences.  We are looking for an enthusiastic Presales Engineer to join our Presales team. We are looking for senior candidates with a...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements The Lenovo Infrastructure Solutions Group (ISG) Premium Services Support Engineer is a critical member of the Lenovo ISG Services Delivery team. Strong technical skills, complex problem isolation skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best...


  • Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s...


  • Mexico City Welocalize A tiempo completo

    As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000...


  • Mexico City Welocalize A tiempo completo

    As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over languages with a growing network of over , in-country...


  • Mexico City Datadog A tiempo completo

    Technical Support Engineer 1 - Mexico City Mexico City, Mexico

  • Support Engineer

    hace 5 meses


    Mexico City SAP Fioneer A tiempo completo

    ABOUT USSAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed. Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and...

  • Solutions Engineer

    hace 7 meses


    Mexico City Infobip A tiempo completo

    A Solution Engineer is an  individual contributor role in the regionthat plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design,delivery and integrations, improvement of...

  • RFID Engineer

    hace 3 meses


    Mexico City Johnson Controls International A tiempo completo

    What you will do:The primary role of an RFID engineer is to lead the implementation of software and hardware RFID solutions. The ideal candidate must have the ability to understand, document and implement customer requirements associated with the SOW (statement of work) and project planning, and the ability to interact with Project Management to formulate...

  • Support Engineer

    hace 3 meses


    Mexico City Virtualent A tiempo completo

    Support EngineerVirtualentAbout UsHey there! We're an IT staffing company that’s all about matching top talent with amazing opportunities. We're on the hunt for a passionate and proactive Support Engineer who can keep the gears of IT operations running smoothly. If you're someone who thrives in a dynamic environment and loves solving complex...


  • Mexico City Okta, Inc. A tiempo completo

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Support Engineer

    hace 2 meses


    Mexico City NielsenIQ A tiempo completo

    Company Description We are looking for a technical oriented Support engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately...


  • Mexico City Fulcrum Digital A tiempo completo

    Who are we? Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we...


  • Mexico City Snaphunt A tiempo completo

    The OfferWork alongside & learn from best in class talentFlexible working optionsExcellent career development opportunitiesThe Job You will be responsible for : Defining project scope & specifications, estimating resources required to develop the proposed solution to meet customer requirements and developing schedules, test plans and documentation.Ensuring...


  • Mexico City Datadog A tiempo completo

    Technical Support Engineer 2 Mexico City, Mexico Technical Support Engineer 2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via...


  • Mexico City Oracle A tiempo completo

    As an Cloud Solution Architect, you’ll work with sales to showcase the business value of Oracle Cloud. Empower businesses on their journey to cloud, and build tailored transformations for our customers. Join our highly motivated team to grow your career with a global technology leader. Lead technical activity on customer accounts, from project concept to...


  • Mexico City Ribbon Communications Operating Company A tiempo completo

    To represent Ribbon as an Network Engineer responsible for the development of Network specifications and design documents used to support the implementation and integration of assigned projects as per Ribbon’s commitment to meet or surpass Customer expectations. This role fulfils services sold and include Engineering, Configuration, Integration, Test,...


  • Mexico City Alia Integrando Talento A tiempo completo

    A leading IT services company that helps businesses monitor and support cloud and data services infrastructure networks, is looking for its next Technical Support Engineer.Requirements:5 years of Techincal Support Experience in either networking or security Bachelor’s degree in Computer Science, Computer Technology, related technical discipline, or equal...