IT Support Jr.

hace 3 meses

Mexico City Media.Monks A tiempo completo

ENG

As our team of Monks and workstations continues to grow, our IT department in Mexico is seeking local support at our Condesa office. Each of our global production hubs has a dedicated IT team, and we need a proactive individual to join us.

About the Role

We’re not looking for a director; instead, we need a hands-on "doer" who is ready to hustle and provide equal parts assistance and problem-solving to keep our Monks and Machines operating smoothly.

Key Responsibilities

System Installation & Configuration:  Install and configure all computer hardware, software, networking systems, and printers at our CDMX office; repair and replace equipment as necessary. First-Line Support:  Handle incoming issues and requests from our MX Monks, providing troubleshooting support and efficiently setting up new colleagues. User Management:  Manage user accounts and oversee the printer network to ensure seamless operations (because even digital production relies on toner and paper). Security Compliance:  Monitor, manage, and report on all security processes and policies related to health and security, ensuring compliance at all times.

Required Experience

Customer Service Background:  1+ years of experience in customer service (IT-related experience is a plus). Technical Proficiency:  Knowledge of Windows, Mac, and Linux operating systems. Language Skills:  Intermediate English (B1/B2) is desirable.

Additional Information

This is a  100% in-person  role, so punctuality and time management are essential for success.

-- 

ESP

A medida que nuestro equipo de Monks y estaciones de trabajo siguen creciendo, nuestro departamento de TI en México está buscando apoyo local en nuestra oficina de Condesa. Cada uno de nuestros centros de producción global cuenta con un equipo de TI dedicado, y necesitamos a una persona proactiva para unirse a nosotros.

Acerca del Rol

Necesitamos una persona proactiva, práctica, resolutiva y que esté lista para colaborar y brindar asistencia y resolución de problemas para mantener a nuestros Monks y máquinas funcionando sin problemas.

Responsabilidades Clave

Instalación y Configuración de Sistemas:  Instalar y configurar todo el hardware, software, sistemas de red e impresoras en nuestra oficina de CDMX; reparar y reemplazar equipos según sea necesario. Soporte de Primer Nivel:  Manejar solicitudes e incidencias de nuestros Monks en MX, brindando soporte en resolución de problemas y configurando eficientemente a los nuevos colegas. Gestión de Usuarios: Administrar cuentas de usuario y supervisar la red de impresoras para garantizar operaciones sin interrupciones (porque incluso la producción digital depender del tóner y papel). Cumplimiento de Seguridad: Monitorear, gestionar e informar sobre todos los procesos y políticas de seguridad relacionadas asegurando el cumplimiento en todo momento.

Experiencia Requerida

Antecedentes en Servicio al Cliente:  Más de 1 año de experiencia en servicio al cliente (la experiencia relacionada con TI es un plus). Conocimientos Técnicos:  Conocimiento de los sistemas operativos Windows, Mac y Linux. Habilidades Lingüísticas:  Inglés intermedio (B1/B2) es deseable.

Información Adicional

Este es un rol  100% en persona , por lo que la puntualidad y la gestión del tiempo son esenciales para el éxito.

#LI-EE1

#LI-Onsite

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us. 

While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website () and will never ask for payment or bank account information during the recruitment process.

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