Corporate Support

hace 2 semanas


Mexico City Urbvan A tiempo completo
Descripción del empleo

¿Qué harás? 

-Atender los diferentes canales de comunicación que Urbvan tiene con los usuarios corporativos (Chat de aplicación de Urbvan, Mailing, Redes sociales)

-Registro y seguimiento de incidencias mediante un software especializado
-Ofrecer soluciones inmediatas a los usuarios corporativos
-Detectar y reportar principales problemáticas que afecten al cliente corporativo y al usuario final

-Resolver situaciones en el menor tiempo posible, brindando seguimiento y enfocando los esfuerzos en proporcionar una experiencia distinguida en el servicio de movilidad compartida. 

Para ello, necesitarás conocimiento de Microsoft Office, Google Workspace, Zendesk y/o Intercom o CRM (herramientas de atención al cliente)


Requisitos

Lo que buscamos:

  • Experiencia: Mínimo 1-2 años como Customer Care, Atención al cliente, Customer Happiness, Customer experience
  • Preferible experiencia dando soporte B2B (clientes corporativos)
  • Manejo de estrés y frustración
  • Actitud positiva y resolución de problemas
  • Construcción de relaciones estrechas
  • Comunicación asertiva
  • Excelente ortografía y redacción impecable
  • Conocimiento de Microsoft Office, Google Workspace, Zendesk y/o Intercom o CRM (herramientas de atención al cliente)
  • Disponibilidad para laborar turno de 14:00 a 22:00 horas
  • Trabajo 6 días a la semana
  • Trabajo mayormente remoto


Información adicional

Ofrecemos

  • Salario + Seguro de Gastos Médico Mayores (individual), S. Vida,  Plan de wellbeing (15 días de vacaciones desde el primer año, Totalpass, Plataforma de Salud Mental con acceso a psicoterapia y nutriólogos). 
  • Crecimiento y desarrollo.
  • Oportunidad de colaborar en una empresa líder en su ramo.
  • Trabajo Híbrido mayormente remoto. 


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