Corporate Support
hace 2 semanas
¿Qué harás?
-Atender los diferentes canales de comunicación que Urbvan tiene con los usuarios corporativos (Chat de aplicación de Urbvan, Mailing, Redes sociales)
-Registro y seguimiento de incidencias mediante un software especializado
-Ofrecer soluciones inmediatas a los usuarios corporativos
-Detectar y reportar principales problemáticas que afecten al cliente corporativo y al usuario final
-Resolver situaciones en el menor tiempo posible, brindando seguimiento y enfocando los esfuerzos en proporcionar una experiencia distinguida en el servicio de movilidad compartida.
Para ello, necesitarás conocimiento de Microsoft Office, Google Workspace, Zendesk y/o Intercom o CRM (herramientas de atención al cliente)
Requisitos
Lo que buscamos:
- Experiencia: Mínimo 1-2 años como Customer Care, Atención al cliente, Customer Happiness, Customer experience
- Preferible experiencia dando soporte B2B (clientes corporativos)
- Manejo de estrés y frustración
- Actitud positiva y resolución de problemas
- Construcción de relaciones estrechas
- Comunicación asertiva
- Excelente ortografía y redacción impecable
- Conocimiento de Microsoft Office, Google Workspace, Zendesk y/o Intercom o CRM (herramientas de atención al cliente)
- Disponibilidad para laborar turno de 14:00 a 22:00 horas
- Trabajo 6 días a la semana
- Trabajo mayormente remoto
Información adicional
Ofrecemos
- Salario + Seguro de Gastos Médico Mayores (individual), S. Vida, Plan de wellbeing (15 días de vacaciones desde el primer año, Totalpass, Plataforma de Salud Mental con acceso a psicoterapia y nutriólogos).
- Crecimiento y desarrollo.
- Oportunidad de colaborar en una empresa líder en su ramo.
- Trabajo Híbrido mayormente remoto.
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