Agent, CLS Customer Service

hace 2 meses


Apodaca, México Expeditors A tiempo completo
Job Description

This Agent position is for a role in Expeditors’ Critical Logistics Services Customer Service Team (CLS CS). The Critical Logistics Services Customer Service Team provides support for a number of Expeditors’ largest customers in the aviation, automotive, pharmaceutical, retail and technology industries. The team provides oversight of critical logistics shipments, aircraft on ground shipments and other specialized logistics service offerings, such as monitoring temperature-controlled shipments. The Critical Logistics Services Customer Service Team works with a wide variety of customers, service providers and district operations internationally to deliver transportation visibility to our customers with exceptional customer service.  Your main responsibility will be to become a subject matter expert for each of your customers and to ensure we are executing at the highest levels of service for our customers.

To be successful in this role you must have strong interpersonal skills. You will be responsible and accountable for delivering exceptional customer service across all your accounts. The role will mainly entail : tracking and tracing customer shipments, bookings, critical shipment oversight, and proactive communication with Expeditors districts and service providers to ensure that customers are provided with timely and accurate information.

 

Major Duties and Responsibilities

  • Promotes company culture, ensuring a positive workplace environment
  • Provides quality customer service, answering customer enquiries, handling customer complaints while managing any form of escalation
  • Have a sense of urgency mindset to ensure customer expectations and service requests are answered timely and accurately
  • Central point of contact of our customers service requests providing reporting, visibility and leading calls to ensure customers are updated on the status of their shipments
  • Coordinate with Expeditors districts to gather information on customer shipments and ensure communicated back to customers

Qualifications

Desired Qualifications

  • High School Diploma
  • Proficiency with Microsoft products (e.g. Office Suite, SharePoint)
  • Ability to present and communicate your work to diverse audiences, including but not limited to stakeholders, team members, and decision-makers
  • Fluent in English and Spanish (If applying in Mexico)
  • One year of customer service experience
  • One year of logistics related experience
  • Qualifications in supply chain management or logistics
    • IATA/FIATA


Additional Information

Expeditors offers excellent benefits:

  • IMSS & Vacation - according to Mexico Federal Labor Law
  • Medical insurance 
  • Life insurance 
  • Basic needs vouchers 
  • Employee Stock Purchase Plan 
  • Paid overtime 
  • Training and Personnel Development Program 
  • Aguinaldo - above the legal requirement
  • Utilidades-Profit bonus 

Relocation will not be provided.

All your information will be kept confidential according to EEO guidelines.



  • Ciudad Apodaca, México Expeditors A tiempo completo

    Job Description This Agent position is for a role in Expeditors’ Critical Logistics Services Customer Service Team (CLS CS). The Critical Logistics Services Customer Service Team provides support for a number of Expeditors’ largest customers in the aviation, automotive, pharmaceutical, retail and technology industries. The team provides oversight...


  • Apodaca, México Expeditors A tiempo completo

    **Company Description** “We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to...


  • Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

    Job DescriptionThis position is an opportunity to join Expeditors' Critical Logistics Services (CLS) Customer Service Team. As a key member of the team, you will provide exceptional customer service to our clients across various industries, including aviation, automotive, pharmaceutical, retail, and technology.The CLS Customer Service Team is responsible for...


  • Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our Critical Logistics Services (CLS) team at Expeditors. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate information is communicated to them regarding their shipments.Main...


  • Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:Expeditors is seeking a Customer Service Representative to join our Critical Logistics Services (CLS) team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the aviation, automotive, pharmaceutical, retail, and technology industries.Key...


  • Apodaca, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Apodaca, Nuevo León**: **Bilingual Customer Service Agent No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...

  • Service Agent II

    hace 1 mes


    Ciudad Apodaca, Nuevo León, México Fedex Express México A tiempo completo

    Job Title: Service Agent IIFedEx Express México is seeking a highly skilled and detail-oriented Service Agent II to join our team. As a Service Agent II, you will be responsible for providing exceptional customer service, handling administrative tasks, and coordinating front-line operations.Key Responsibilities:Assist customers with package tracing, answer...


  • Apodaca, México Open Service A tiempo completo

    **Horario**: Lunes a viernes de 1pm a 11 pm con descanso en sábado y domingo Disponibilidad de trabajar presencial por bajo desempeño. **Requisitos**: Atención y soporte al cliente básico. Disponibilidad. SQL Básico Altas, bajas y reseteo de cuentas de active Directory Configuración de accesos Soporte básico a Windows activación de licencias de...

  • Customer Service Agent

    hace 6 meses


    Apodaca, México Factor Humano A tiempo completo

    Empresa de servicios de paquetería solicita: CUSTOMER SERVICE. Actividades: Atención al cliente, seguimiento de pedimentos, captura de informacion de paquetería. Requisitos indispensables: - Lic. en negocios internacionales o a fin - Experiência en atención al cliente 1 año. - Conocimientos de importación y exportación Ofrecemos: - Sueldo base:...


  • Apodaca, México Open Service A tiempo completo

    Agente de service desk vespertino (modalidad hibrida). **Horario**: 3:00pm a 1 : 00 am. descansos fijos Domingo y Lunes (terminando capacitación pasa a homeoffice) Capacitación presencial Regioparque, Apodaca en un horario de 7:00 am a 5 : 00 pm Brindar soporte remoto de calidad a los usuarios. Gestionar y resolver tickets de incidencias de manera...


  • Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

    Job DescriptionThis role is part of Expeditors' Critical Logistics Services Customer Service Team (CLS CS), which provides support for key customers in various industries. The team oversees critical logistics shipments, aircraft on ground shipments, and other specialized logistics services. Your main responsibility will be to become a subject matter expert...

  • Customer Service

    hace 6 meses


    Apodaca, México Plastiexports A tiempo completo

    Plastiexports solicita: Customer Service Representative **Requisitos**: - Licenciatura en Negocios/Relaciones Internacionales o Afín. - Ingles Avanzado - Experiência reciente en el puesto de mínimo 3 años - Manejo de MRP y Excel - Conocimiento básico de logística e inventarios Tipo de puesto: Tiempo completo, Por tiempo indeterminado Salario:...

  • Customer Service

    hace 6 meses


    Apodaca, México Johnson Controls A tiempo completo

    **What you will do**: We are hiring a customer service representative to manage customer queries, documentation, provide information and report generation from systems. You will also be asked to process orders, modifications, and escalate contracts across several communication channels. To do well in this role you need to be able to remain calm when...

  • Customer Service

    hace 5 meses


    Apodaca, México Grupo Prodensa A tiempo completo

    CUSTOMER SERVICE Empresa de giro eléctrico se encuentra en busca de talento para el puesto de Customer Service en Apodaca, N.L. **Requisitos**: - Ingeniería Industrial, Licenciatura en comercio exterior, administración de empresas, mercadotecnia, logística o afín. - Ingles avanzado - 2+ Años de experiência en el puesto/área. - Disponibilidad para...

  • Customer Service

    hace 5 meses


    Apodaca, México Red Consulting A tiempo completo

    IMPORTANTE EMPRESA DE CAPITAL EXTRANJERO SOLICITA CUSTOMER SERVICE. como: - **Customer Service para el area de Exportación**_ **Solo necesitas**: Escolaridad: Licenciaturas Comercio Internacional o a fin Min. 2 años de experiência en posiciones similares. **Disponibilidad para integrarse de forma inmediata** **Ingles Avanzado...


  • Apodaca, México Parker Hannifin Corporation A tiempo completo

    **Position Summary** Manages key customer accounts, responsible for oversight and direct management of customer service representatives in Mexico. Position will interact daily with customers, production, logistics, and sales staff. Staff management to effectively meet customer service standards and support division's strategies for premiere customer...

  • Customer Service

    hace 6 meses


    Apodaca, México Parker Hannifin Corporation A tiempo completo

    **Position Summary** Works within a team-based approach to be the single point of contact to Chomerics’ entire customer base. Provides support for a variety of customer needs within multiple industrial markets. As a team, work to continually improve the speed and quality of our responses to drive the Customer Experience. Work closely with Sales Managers...


  • Ciudad Apodaca, Nuevo León, México FedEx A tiempo completo

    Job Summary:As a Customer Service Representative at FedEx, you will play a vital role in ensuring the smooth operation of our front-line clearance process. You will be responsible for performing a variety of customer service and administrative duties, including responding to customer inquiries, documenting customer information, and preparing reports.Key...

  • Customer Service

    hace 3 meses


    Apodaca, México Grupo Prodensa A tiempo completo

    _**Empresa dedicada al giro eléctrico se encuentra en busca de talento para el puesto de Customer Service en Apodaca, N.L.**_ **Requisitos**: - Ingeniería Industrial, Licenciatura en comercio exterior, Administración de Empresas, Mercadotecnia, Logística o afín. - **Ingles avanzado.**: - 2+ Años de experiência en el puesto/área. - Disponibilidad...


  • Apodaca, México Recrew A tiempo completo

    **Importante empresa del giro automotriz en Apodaca esta en búsqueda de un **_**Customer Service Representative**_**.** **Escolaridad**:Lic. Comercio Exterior, Relaciones Internacionales, Logística o afín. (Titulo o carta pasante) **Principales responsabilidades y conocimientos**: - Servicio diario a clientes en México y EUA. - Comprender las...