Service Agent II
hace 1 mes
FedEx Express México is seeking a highly skilled and detail-oriented Service Agent II to join our team. As a Service Agent II, you will be responsible for providing exceptional customer service, handling administrative tasks, and coordinating front-line operations.
Key Responsibilities:- Assist customers with package tracing, answer questions about FedEx products and services, and provide over-the-counter and over-the-phone support.
- Prepare various operations reports, handle customers with packages in the cage, and maintain and audit records and files as assigned.
- Review airway bills and registers as necessary, interface with customers on customs-related issues, and provide administrative and clerical support to the Station Ops Manager.
- Ensure proper labeling, legality of content, and compliance with Customs documentation required at destination.
- Maintain a neat and clean appearance of the workplace/front counter, self, and uniform.
- High School degree or equivalent.
- Proficiency in English (450 TOEIC points).
- Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent.
- Ability to lift 70 lbs. and maneuver packages weighing up to 150 lbs. with appropriate equipment.
- Good general office skills, including typing, filing, and computer literacy.
- Excellent communication, organizational, and human relations skills.
Why Join FedEx Express México?
FedEx Express México is a world-class company that values its employees and provides a dynamic and challenging work environment. As a Service Agent II, you will have the opportunity to work with a diverse team, develop your skills, and contribute to the success of our organization.
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