Service Agent II

hace 3 días


Ciudad Apodaca, Nuevo León, México Fedex Express México A tiempo completo
Job Title: Service Agent II

FedEx Express México is seeking a highly skilled and detail-oriented Service Agent II to join our team. As a Service Agent II, you will be responsible for providing exceptional customer service, handling administrative tasks, and coordinating front-line operations.

Key Responsibilities:
  • Assist customers with package tracing, answer questions about FedEx products and services, and provide over-the-counter and over-the-phone support.
  • Prepare various operations reports, handle customers with packages in the cage, and maintain and audit records and files as assigned.
  • Review airway bills and registers as necessary, interface with customers on customs-related issues, and provide administrative and clerical support to the Station Ops Manager.
  • Ensure proper labeling, legality of content, and compliance with Customs documentation required at destination.
  • Maintain a neat and clean appearance of the workplace/front counter, self, and uniform.
Requirements:
  • High School degree or equivalent.
  • Proficiency in English (450 TOEIC points).
  • Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent.
  • Ability to lift 70 lbs. and maneuver packages weighing up to 150 lbs. with appropriate equipment.
  • Good general office skills, including typing, filing, and computer literacy.
  • Excellent communication, organizational, and human relations skills.

Why Join FedEx Express México?

FedEx Express México is a world-class company that values its employees and provides a dynamic and challenging work environment. As a Service Agent II, you will have the opportunity to work with a diverse team, develop your skills, and contribute to the success of our organization.


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