CX Representative GSC HUB
hace 1 mes
The role:
Email handling issue resolution for request via Case Management; the communication channel we use to receive written requests by customers. Customer onboardings explaining to the customers how to use our website, but also local information needed to avoid any potential delay in the operations. Contract and dispute management; as per internal team's requests, support on information research to confirm if charges proceed or not. Support customers through our phone central attending phone calls.
Requierements.
Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
The job requires limited job and business knowledge at the time of hiring.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
-
Technical Support Representative
hace 1 mes
Mexico City Snaphunt A tiempo completoThe OfferOpportunity within a company with a solid track record of performanceJoin a market leader within IT ServicesA role that offers a breadth of learning opportunitiesThe JobJob Responsibilities:Engage in retention efforts to ensure customer satisfaction and loyalty.Resolving billing issues raised to ensure customer satisfaction and loyalty.Utilize...
-
Customer Service Representative
hace 1 mes
Mexico City SpotOn A tiempo completoAt SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...
-
Technical Support Representative
hace 1 mes
Mexico City LSA Recruit A tiempo completoOur client is a Business Process Services provider. They provide Next-Gen CX and back-office transformation services using Design, Technology, Analytics and our lovely People. They focus on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture...
-
Temporary Customer Service Representative
hace 1 mes
Mexico City Springer Nature Group A tiempo completoAbout Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these...
-
Accounts Payable
hace 1 mes
Mexico City APM Terminals A tiempo completoThe Opportunity: We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered with...
-
Accounts Payable Analyst
hace 3 semanas
Mexico City APM Terminals A tiempo completoThe Opportunity: We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered with...
-
Customer Experience Management Lead
hace 1 mes
Mexico City Brambles A tiempo completoDescription Position Purpose This role is a critical part of Brambles’ transformational journey to elevate the Customer Experience across the enterprise. The role will influence how we measure and impact that experience across all touchpoints of the customer journey. The role is responsible for the development and maintenance of the metrics used...
-
Bilingual Customer Service Specialist
hace 1 semana
Mexico City Foundever™ A tiempo completoAbout Us About Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of...
-
Bilingual Customer Service Specialist
hace 3 semanas
Mexico City Sitel A tiempo completoAbout UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of...
-
Senior Accounts Payable
hace 1 mes
Mexico City APM Terminals A tiempo completoThe Opportunity: We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered with...
-
Bilingual Customer Service Specialist
hace 1 mes
Mexico City Foundever A tiempo completoBilingual Customer Service Specialist Req ID#: 385812 Mexico City, Mexico, MX Job Description: About UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive...
-
Bilingual Customer Service Specialist
hace 3 semanas
Mexico City Foundever A tiempo completoBilingual Customer Service Specialist Req ID#: 385812 Mexico City, Mexico, MX Job Description: About UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive...
-
People Partner
hace 1 mes
Mexico City Maersk A tiempo completoThe Opportunity: People Partner GSC We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia...
-
Accounts Receivable Analyst
hace 2 semanas
Mexico City APM Terminals A tiempo completoThe Opportunity: We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered...
-
Senior Accounting Specialist
hace 2 semanas
Mexico City APM Terminals A tiempo completoThe Opportunity: We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered with...
-
Accounts Receivable Specialist
hace 1 semana
Mexico City APM Terminals A tiempo completoThe Opportunity: We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered with...
-
OTC NAM Team Lead
hace 1 mes
Mexico City Maersk A tiempo completoHas responsibility for daily people leadership in smaller sub teams, focusing on specific sub processes or geographies. Provides input to and manages the daily activities under the supervision and guidance of the manager. Is often a senior with specific insight to the process, which enables coaching of team members. Participates in transactional work as...
-
AR Collections Agent LAM
hace 1 mes
Mexico City Maersk A tiempo completoThe Opportunity: We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered with...
-
Accounts Payable Analyst
hace 1 mes
Mexico City Maersk A tiempo completoThe Opportunity: We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result, our Global Service Center (GSC) in Asia has partnered with the...
-
Senior Accounting Specialist ATR
hace 2 semanas
Mexico City APM Terminals A tiempo completoThe Opportunity: We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered...
