Customer Service
hace 1 mes
Responsible for the Supply Chain from the service partners to the end customers on a national basis while providing the customers with one single point of contact for all topics concerning finished goods and/or visibility items.
Plan and manage the logistic capacities and related resources required for these material flows of all processes related to the distribution of products to final customer with full visibility and traceability.
Pro-actively engage key customers, in conjunction with the sales organization, to establish and maintain best in class customer collaboration programs that requires knowledge of customer’s practices, needs and strategies as they relate to forecasting, placement ordering processes, stocks in all the chain.
Guarantee top quality of our products that reflects the premium brand of Red Bull along the supply chain and compliance with the local regulations related to food safety, consumer protection and any other relevant regulation for the RB business.
Regularly review logistical network based on business development to ensure planned sales can be executed without constraints. Responsible to build and intensify the relationship with the planning department that ensure proper collaboration and business insights when it comes to logistical capacity planning.
Standardize and streamline processes according to global standards making sure that the department works with transparent, efficient and effective processes. Constantly review areas of your department and provide solutions for improvement of processes, structure and enhanced ways of working according to ever changing business requirements.
Represents first point of contact for Red Bull Customers providing support as well to the internal customers/stakeholders. He/she is responsible for the supply chain execution of finished goods & visibility items and for the execution of the order to cash process.
Job DescriptionORDER TO CASH PROCESS FOR FINISHED GOODS AND VISIBILITY ITEMS
Control and set up procedures in terms of managing orders, credit notes, penalties and trade allowance.
Optimize the process through standardization and automatization of related workflows within SAP or other IT tools.
Maximize customer fulfillment
LOGISTICS AND QUALITY RELATED ACTIVITIES
3PL Management and keep in permanent contact with all service providers in terms of SLA’s, contractual obligations and KPI’s. Alignment with Purchasing for supplier compliance.
Responsible for logistic budget planning, efficient use of the resource and logistic costs monitoring. Implement cost saving programs.
Initiative, prepare and manage logistics tenders and benchmark activities autonomously.
Ensure and retain the right balance between service levels of Red Bull partners and related costs incurred.
Ensure accuracy of stocks and product age with regular stock reconciliations. • Pallet management.
Field samples management as per RBHQ guideline.
Overall customer support in addressing new requirements related to quality certificates.
Act as second point of contact towards the customers, for all issues related to the order to deliver process.
Ensure compliance to the Red Bull quality standards for all POS/VISIT and finished products (temperatures, humidity, warning & blocking guidelines, ….).
Ensure product is handled during the full Supply Chain under local control in line with Global Quality standard (traceability, transport and storage).
PROCESSES, SYSTEMS AND MISCELLANEOUS
- Make sure to deliver month end closure processing.
- Support in providing required documentation and reporting during Internal and External Audits (Inventories, Orders, Invoices, …).
- Maintain Systems and Database integrity.
- Document and updated of local processes.
- Usage of standard reporting. Recommend improvements in current reporting. Standardize local specific reporting. Recommend improvement based on the reporting.
MANAGEMENT OF THE TEAM
- Direct management of the day to day logistic planning and execution, dealing with any logistics and customer service queries in a timely and professional manner.
- Ensure that Customer Service organization is in line with objectives, propose and implement changes.
- General administration of the team through team leadership and being able as well to stand in for all team roles if required.
- Set up of target setting and review of performance.
- Create a team spirit and a positive and service oriented working atmosphere.
Ensure proper development plans for all the team members and nurture for succession preparation.
Preparation of all relevant legalized order documentation including letters of credit and any other applicable export documentation.
IMPORT PERMITS
Ensure that all import permits are approved by COFEPRIS for all defined destinations prior to importing products.
Preparation of all relevant legalized order documentation including letters of declaration and any other applicable import documentation.
Maintain regular communications with internal and external stakeholders, incl. department heads to support import permit approvals.
Supports in the checking of invoices.
Ensures that processes are executed according to corporate governance and guidelines.
QualificationsMinimum 5 years’ experience in Supply Chain in FMCG companies
Advanced English
Deep understanding of the logistics market and its players with the ability to effectively leverage previous work experience in managing multiple logistics providers.
Good negotiation skills.
Strong project management skills with full appreciation of the ‘big picture’, without losing sight of the detail and with the commitment to deliver quality results.
Strong team player; driven, ambitious whilst ‘inclusive’ in approach.
Fully Process oriented with a holistic view of processes and experience in change management projects.
Relationship builder with excellent communication and interpersonal skills.
Solution, Quality and Service oriented.
Proven ability to run analysis from multiple sources, providing reliable and valuable outputs.
An entrepreneurial “can do” attitude facilitated by continuous improvement and application of appropriate “best practices”.
Good skills in all MS products (Excel, Word, Power Point) is a must, Access is a plus.
Knowledge of SAP R/3, SAP APO and BI is a plus.
Additional InformationWe believe in the potential of everyone to give wiiings to people and ideas, regardless of gender expression, race, religion, affective-sexual orientation, origin, age and disability. In the world of Red Bull, everyone is welcome.
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