Dir Performance Digital
hace 4 semanas
Somos BANCO SANTANDER MEXICO S.A, institución financiera líder que, a través de más de años de reinvención, ha llegado a ser una organización sin fronteras con presencia en más de países, nacionalidades y equipos multiculturales que comparten idiomas. Lo importante para nosotros son nuestros clientes, colaboradores, accionistas y la sociedad, como parte de nuestra misión, que es contribuir al progreso de las personas y empresas, actuando siempre de forma Sencilla, Personal y Justa.
Te invitamos a ser parte de nuestro equipo como :
Dir Performance Digital
Responsabilidades:
Estrategia Adopción: Diseñar planes estratégicos para fomentar la adopción de funcionalidades y servicios de los canales digitales hacia clientes finales
Gestión NPS. Liderar y Supervisar las estrategias mejora del NPS, identificando áreas de oportunidad e implementando acciones
KPÍ´s y métricas: Establecer y evaluar métricas digitales clave para medir y tomar decisiones para mejorar el rendimiento, la eficacia y el impacto de las estrategias implementadas
Comunicación estratégica con clientes: Dirigir la estrategia de comunicación digital asegurando mensajes claros, relevantes y oportunos con clientes para fortalecer la relación y percepción de los canales digitales
Estrategia de Ventas: Liderar iniciativas par mejorar y optimizar en conjunto con la plataforma de ventas del canal digital, maximizando la conversación, retención y satisfacción del cliente
Colaborar con las áreas de negocio, ventas y operaciones para generar estrategias en conjunto que aporten a los objetivos
Ubicación: SANTA FE CDMX
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