Key Account Manager

hace 7 meses

Ciudad Apodaca, México Crane Worldwide Logistics A tiempo completo

Tactical retention responsibilities for assigned accounts include:

· Lead and manage the implementation of any new services in collaboration

with the appropriate operational stay at all origins/destinations

· Coordinate, distribute, and maintain Standard Operational Procedures (SOPs)

in collaboration with Sales, Operations, and Finance

· Penetrate organizational structure and develop relationship beyond main

points of contact

· Ensure each Crane Worldwide office servicing the account understands the

SOPs and executes accordingly

· Maintain rates and assess yields monthly

· Monitor account for timely payments and assist with collections on past due

invoices

· Set up internal reports to monitor our performance in meeting critical

milestones

· Immediately communicate any issues or exceptions to Operations

· Enter all meeting notes, action items, complaints, compliments into our CRM

and distribute to appropriate people in global network

· Assign a corrective action to every issue/complaint and follow-up on

effectiveness of corrective action to ensure client satisfaction with the

resolution

· Manage and lead business reviews; establish a quarterly review cycle, at a

minimum

Engage Sales and Operations to participate in client meetings, presentations,

and business reviews

· When necessary, travel within region to visit accounts/account sites and Crane

Worldwide offices to review procedures and maintain customer

information/satisfaction

· Update status of progress on business opportunities

· Continuously focus on penetrating other areas of the business for additional

support and to uncover additional business opportunities

· Ensure all company policies and regulatory requirements are adhered to

Strategic Responsibilities

· Understand accounts’ business strategy, objectives, and risks/constraints;

continually focus efforts on providing solutions to achieving objectives and

mitigating risks/constraints

· Continuously pursue and implement more efficiency and cost reduction

measures

· Provide accounts with market updates (trade agreements, strikes, new

capacity being introduced, etc.) and educational support

· Identify growth opportunities and develop a strategy to secure opportunities

with the appropriate internal resources

o Create a business development plan with short- and long-term business

objectives, initiatives, and quantified value-added contributions

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