CMI Mexico Customer Success Consultant
hace 4 semanas
Company Description
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit .
Job Description
About this job
In NIQ we are looking for an experienced consultant for the analytics (CMI) area. The consultant may give service and attend the research area of our clients. The Customer Success Consultant will provide proactive customer service to internal and external customers. The individual is responsible for steady communication to ensure customer satisfaction. This individual will serve as the as the voice of the customer. This role will be the single point of contact to the customer to provide quick resolution, accurate information, and ensure customer satisfaction in a timely & professional manner.
Responsibilities:
Collaborate closely with the manager to ensure project execution. Uphold high standards of quality in all deliverables. Coordinate project execution across various departments, fostering effective communication. Analyze and interpret data to provide actionable insights for clients' business decisions.
Qualifications
Qualifications:
Degree in Marketing, Actuarial Science, or a related field. Proficiency with numbers and statistical analysis. Demonstrated experience in analytics. Minimum of 2 years' experience in either agency or client settings.
Additional Information
Our Benefits
Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
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