Empleos actuales relacionados con Application Support Engineer - Mexico City - Siemens Industry Software, S.A. de C.V.
-
Application Support Engineer
hace 4 meses
Mexico City Siemens Industry Software, S.A. de C.V. A tiempo completoSiemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM)...
-
Support Engineer, Audible
hace 6 meses
Mexico City Audible A tiempo completoABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s...
-
Application Support Engineer
hace 2 meses
Mexico City Lionbridge A tiempo completoWe are seeking a detail-oriented and proactive Bug Fixer to join our team. The ideal candidate will have a strong background in troubleshooting and fixing bugs within our applications. You will be responsible for reviewing and managing bug reports submitted via JIRA and ServiceNow, replicating issues, troubleshooting solutions, and implementing light...
-
Application Support Engineer
hace 4 semanas
Mexico City Lionbridge A tiempo completoWe are seeking a detail-oriented Backend Developer and proactive Bug Fixer to join our team. The ideal candidate will have a strong background in troubleshooting and fixing bugs within our applications. You will be responsible for reviewing and managing bug reports submitted via JIRA and ServiceNow, replicating issues, troubleshooting solutions, and...
-
Support Engineer
hace 3 meses
Mexico City Ericsson A tiempo completoDescription Join our Team About this opportunity: At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying,...
-
Application Services Engineer I
hace 5 meses
Mexico City solera A tiempo completoWho We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...
-
Application Support Analyst
hace 5 meses
Mexico City Thomson Reuters A tiempo completoWe are seeking a motivated Application Support Analyst to begin an exciting journey with our global service management team. You will be a key contributor within a team that is central to supporting Thomson Reuters' FindLaw Segment — the world's leading provider of legal information and internet marketing solutions tailored to consumers, small businesses,...
-
Support Engineer
hace 3 meses
Mexico City Acute Talent A tiempo completoEssential ResponsibilitiesMaintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers.Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing systemTroubleshoot, research, analyze and work with appropriate...
-
Application Engineer
hace 5 meses
Mexico City Datalogic A tiempo completoApplication Engineer ROLE MISSION Success will generate incremental sales of our products by securing long-term business relationships with end users and resellers of Datalogic’s products, solutions, and service. KEY RESPONSIBILITIES • Provide sales support to named prospective and existing customers to convey our ability and experience and to...
-
Senior Support Analyst, Application Support
hace 5 meses
Mexico City Maersk A tiempo completoThe Maersk vision is to become the Global Integrator of container logistics - connecting and simplifying our customers' supply chain. We know we will only achieve this vision with the right people and the right technology. We are hoping that you will be the right person to join the part of Maersk which drives the technology for our warehousing,...
-
Support Engineer
hace 5 meses
Mexico City Altair Engineering A tiempo completoTransforming the Future with the Convergence of Simulation and Data Technical Support Engineer - Data Analytics We are looking for a committed and high-performing Support Engineer to join our customer success team in Mexico City , strengthening our approach to deliver value and business success in a complex enterprise application environment. ...
-
Middleware Support Engineer Linux+ETL Support Eng
hace 4 meses
Mexico City NTT DATA A tiempo completoJob Description Req ID: 283354 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Middleware Support Engineer Linux+ETL Support Eng to join our team in CDMX, Ciudad de México...
-
Applications Engineer
hace 5 meses
Mexico City Ikea A tiempo completoJob description We want to fill this Systems Engineer position for IKEA Southeast Mexico based in Singapore. In this position, you will play a crucial role in driving and supporting our Business Applications operations and projects. You will be responsible for supporting systems such as Business Central, LS Retail, E-Commerce, and other systems. Your...
-
Web Application
hace 2 meses
Mexico City EcoVadis A tiempo completoJob DescriptionOur Technology and Platform Services department designs and secures the platform that underpins all of our offerings, achieving scalability and continuous improvement through innovation and collaboration. We’re looking for several Web Application and Salesforce Support Specialists to assist both our customers and internal stakeholders with...
-
Cloud Support Engineer I
hace 5 meses
Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Windows role provides support for AWS paid...
-
Technical Support Engineer
hace 6 meses
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...
-
Web Application Support Specialist
hace 5 meses
Mexico City Ecovadis A tiempo completoDescription Our Technology and Platform Services department designs and secures the platform that underpins all of our offerings, achieving scalability and continuous improvement through innovation and collaboration. Your responsibilities will consist of: Providing immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly...
-
Application Support Analyst
hace 5 meses
Mexico City Thomson Reuters A tiempo completoAbout the Role In this opportunity as Application Support Analyst - Customer Service, you will: Deliver reliable infrastructure and application operations according to business expectations across the application portfolio. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate...
-
IT Application Support Analyst
hace 3 semanas
Mexico City MMC Corporate A tiempo completoWe are MarshMcLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman.At Marsh we are looking for candidates for the following position located in México City:IT Application Support...
-
Technical Support Engineer 1
hace 5 meses
Mexico City Datadog A tiempo completoTechnical Support Engineer 1 - Mexico City Mexico City, Mexico
Application Support Engineer
hace 4 meses
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
Siemens Digital Industry Software Division has a job opening for a Support Engineer in the Manufacturing Operations Management (MOM) group. The Support Engineer Position will represent MOM / MES Support in North America by guiding customers in identifying and solving software and product issues. This is a technical role that interacts with enterprise level customers to isolate and tackle complex Manufacturing Execution System (MES) issues. Experience in the field of Medical Device or Semiconductor manufacturing is a plus. The Support Engineer will apply moderate skills of MES software and supporting technologies to investigate and resolve problems by making use of problem-solving skills and tools. They will be responsible for setting customer expectations, identifying, isolating, and providing solutions for problems.
They will regularly exercise discretion & judgment during customer consultations to assess issues and, when necessary, engage with colleagues across multiple departments. Responsible for knowledge share demonstrations to peers and customers. The Support Engineer works with general supervision on issues to competently resolve customer issues. This position requires excellent communication skills, Strong great teammate, attention to detail and a strong desire to be a team contributor and learn and grow within he siemens organization.
Responsibilities :
Perform customer support case management via web and phone communications. Work within a team environment to monitor customers issues, perform triage, troubleshooting and escalation routing as necessary. Provide customer assistance in a professional and efficient manner, adhering to well established process and practice procedures. Partake in knowledge sharing activities, publishing knowledge base articles, providing technical presentations, reviewing documentation. Run virtual environments to troubleshoot multiple customer issues.
Required Knowledge/Skills, Education, and Experience
Minimum of 3-5 years working in a customer-facing support role Excellent interpersonal skills at various levels throughout an organization. Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio) skills – Intermediate Microsoft Windows Server, Networking fundamentals, SQL Server (Admin, Queries), IIS Web Server, .NET Framework, Virtualization (VMware, Hyper-V) Web client development experience, understanding of Object-Oriented programming model - Intermediate BS degree in Electrical, Mechanical and/or Manufacturing Engineering, Computer Science, Technology. Previous experience with implementing Enterprise PLM, ERP or MES systems.
Preferred location: Mexico City
Why us?
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Siemens Software. Transform the Everyday
#LI-PLM
#LI-AL1
#LI-HYBRID
#SWSaaS
