Customer Success Manager
hace 1 día
About the Company: All Funeral Services is a technology company transforming the funeral and memorial industry. Our B2B SaaS platform helps cemeteries digitize operations, manage plots and services, sell online, and connect with families through integrated tools. After successful commercialization in Israel and the U.S. pilot, we’re scaling across Canada and the UK. About the Role: We are looking for a proactive and empathetic Account Manager to nurture and grow our portfolio of clients. You will be the primary point of contact for approximately 80 clients, responsible for building strong relationships, ensuring high customer satisfaction, and identifying opportunities for growth. Your focus will be on onboarding, ongoing support, and gathering valuable client feedback to drive our product and service evolution. Key Responsibilities: Client Relationship & Satisfaction: Build and maintain long-term partnerships through proactive communication, including mandatory monthly syncs. Prioritize customer success and satisfaction. Onboarding & Support: Guide new clients through a smooth onboarding process and serve as their main point of contact for ongoing needs. Feedback & Insights: Systematically collect and analyze customer feedback (NPS, CSAT, feature requests). Translate this data into actionable insights and prioritized reports for the Sales and Product teams. Account Growth: Identify and execute upsell and expansion opportunities within your client portfolio. Collaboration: Work closely with the Sales team by relaying critical feedback and ensuring a seamless customer journey from sale to advocacy. Process & Team Development: Utilize CRM systems effectively and contribute to scaling and improving the account management function. What We're Looking For: Must-Have: 1+ years of experience in B2B SaaS account management or a similar customer-facing role. Excellent communication skills and a high degree of empathy. Proven ability to handle sensitive topics with discretion and professionalism. Experience in gathering, analyzing, and reporting on customer feedback. Proficiency with CRM systems (e.g., Salesforce, HubSpot). Native or fluent English proficiency is required. Nice-to-Have: Experience in a startup or scaling environment. Experience in industries dealing with sensitive life events (though not required). What We Offer: A meaningful role in a company making a difference in a sensitive and essential industry. Competitive compensation: Fixed salary + performance-based bonus The opportunity to directly influence customer success and product direction. A collaborative environment with the potential to grow and help build the account management team. The chance to work with a diverse portfolio of clients. Ready to apply? If you are a proactive relationship-builder passionate about customer success in the B2B SaaS space, we would love to hear from you.
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Customer Success Manager
hace 1 día
distrito federal, México TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN , a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager , you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships...
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Customer Success Manager
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distrito federal, México Uber A tiempo completoJoin to apply for the Customer Success Manager role at Uber . About The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to grow. You will work closely with internal and external clients...
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Customer Success Manager
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distrito federal, México Snatch UP Jobs A tiempo completoJoin to apply for the Customer Success Manager role at Snatch UP Jobs . Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We’re seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you...
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Customer Success Manager
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distrito federal, México 2innovate A tiempo completoOverview ¡Buscamos nuestro próximo Customer Success Manager! Súmate a un equipo protagonista en este viaje de transformar la industria financiera, generando experiencias de alto valor de la mano de Frame Banking, la plataforma de pagos de próxima generación que permite que nuestros clientes a nivel global puedan lanzar nuevos modelos de negocio basados...
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distrito federal, México Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Success Manager
hace 4 semanas
distrito federal, México Uber A tiempo completoAbout The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth. You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand...
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Customer Success Manager
hace 1 día
distrito federal, México Thomson Reuters México A tiempo completoAbout the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long‑term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify expansion opportunities, and...
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Customer Success Manager
hace 1 día
distrito federal, México SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners. This role is...
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Customer Success Manager CDMX
hace 1 día
distrito federal, México Uber A tiempo completoAbout The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth. You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand...
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distrito federal, México Hirebridge A tiempo completoA leading solutions provider is seeking a Strategic Customer Success Manager in Mexico City. You will manage relationships with 15-20 strategic accounts, driving product adoption and delivering value through quarterly reviews and proactive advocacy. The role requires 5+ years in customer success or account management, strong communication skills, and the...
