Customer Experience
hace 2 meses
- Diseñar y ejecutar diferentes estrategias centradas en la relación con el cliente a través de los canales digitales.
- Gestionar todas las relaciones con los clientes digitales, alineando las actividades de la organización hacia la satisfacción de las necesidades y expectativas del cliente, buscando digitalizar interacciones y procesos, e implementar mejoras.
- Automatización y digitalización de procesos con clientes.
- Comprobar el impacto de la mejora y transformación del servicio.
Gestión de la operación digital: Whatsapp, Chat Center, análisis de resultados, seguimiento a mejoras, nuevas implementaciones.
Análisis de los procesos operativos de servicio y llamadas para buscar la digitalización.
Implementación de mejoras e iniciativas posterior al análisis de los procesos.
Optimización del Chat Center e impulsar medidas para mejorar la experiencia del cliente.
Colaborar con el área de Customer Experience para implementación de iniciativas en los Canales Digitales.
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Digital Product Owner Customer Experience
hace 2 meses
nuevo león, México GM Financial A tiempo completoWhy GMF? GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and...
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Customer Service Without Experience
hace 3 meses
León, Gto., México Tres R A tiempo completo**Vacante para la empresa Tres R en León, Guanajuato**: **Join Our Customer Service Team! **What do we offer you?** - ** No experience required!** This is your chance to start an amazing career. - **Monthly earnings of up to $17,000.** **Amazing benefits**: - Productivity bonus. - Legal benefits (year-end bonus, vacation, social security, and...
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Customer Service Representative
hace 4 meses
Nuevo León, México Recrew A tiempo completo3-4 years of experience in Customer Service positions for automotive industry - Knowledge of OEM Portals (FORD, GM, STELLANTIS) - Oracle as an ERP - College Degree - Advance English is a must Tipo de puesto: Tiempo completo Sueldo: $40,000.00 - $50,000.00 al mes Lugar de trabajo: Empleo presencial
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Multilingual Customer Experience Representative
hace 4 semanas
León de los Aldama, Guanajuato, México Telemckmaisie S De Rl De Cv A tiempo completoWe are seeking a skilled Customer Service Agent to join our team at Telemckmaisie S De Rl De Cv.This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer experiences in English and Spanish. If you have previous experience in customer service, are proficient in both languages, and possess...
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Chubb | Experience Designer | nuevo león
hace 3 semanas
nuevo león, México Chubb A tiempo completoThe Experience Designer role is an independent contributor at Chubb who will be leading the full spectrum of product design activities. The role is responsible for designing experiences to solve customer problems by bringing together user experience and creative design. The role will drive the design to create intuitive solutions, bettering the design and...
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Customer Service Officer
hace 7 meses
Nuevo León, México GXO Logistics A tiempo completo**Logistics at full potential** As a Customer Service Officer you process orders, dealing with tickets, chat function support, prepares correspondence, and fulfils customer needs to ensure customer satisfaction. Research and analyses customer enquiries and complaints received by management. This role will be covering 2 sites but based at our site in...
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Customer Successs Manager, Growth
hace 3 semanas
Nuevo León, México Kahnem A tiempo completo**About Kahnem**: Kahnem helps organizations make better hiring decisions. We are trusted by clients who want to recruit and hire top talent for high-impact roles. We partner with high-growth startups, global companies, and industry leaders hiring across North America and LATAM. **About the position**: Kahnem is partnering with a high-growth startup in the...
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Chubb Ltd. | Experience Designer | nuevo león
hace 3 semanas
nuevo león, México Chubb Ltd. A tiempo completoThe Experience Designer role is an independent contributor at Chubb who will be leading the full spectrum of product design activities. The role is responsible for designing experiences to solve customer problems by bringing together user experience and creative design. The role will drive the design to create intuitive solutions, bettering the design and...
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Customer Experience Ambassador
hace 4 semanas
León de los Aldama, Guanajuato, México Marriott International, Inc A tiempo completoWe are seeking a skilled Guest Experience Specialist to join our team at Courtyard Leon at The Poliforum. As a key member of our staff, you will be responsible for delivering exceptional service to our guests and creating memorable experiences that exceed their expectations.As a Guest Experience Specialist, you will take ownership of the guest experience in...
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People Experience Partner
hace 2 meses
nuevo león, México FLSmidth A tiempo completoPeople Experience Partner Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition, Mission Zero – enabling our customers to move towards zero emissions in mining. We need your leadership skills, curiosity, and...
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10 - Customer Program Manager 2
hace 6 meses
Nuevo León, México Celestica A tiempo completoReq ID: 121573 Remote Position: No Region: Americas Country: Mexico State/Province: Nuevo Leon City: Apadoca **General Overview**: **Functional Area**: OPS - Operations **Career Stream**: CPM - Customer Program Management **Role**: Manager 2 **SAP Short Name**: MG2 **Job Title**: Customer Program Manager 2 **Job Code**: MG2-OPS-CPM **Job Level**: Band...
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Customer Success Manager
hace 2 meses
nuevo león, México Recooty A tiempo completoAbout Pani Pani Energy is made up of a world-class team of highly motivated individuals who share a mutual passion for the environment. We have created a web-based platform which enables the operators of water treatment facilities to operate their plants more efficiently saving energy, consumables, and the environment. We are excited to tackle challenging...
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Razr Corp | Customer Success Manager
hace 2 semanas
nuevo león, México Razr Corp A tiempo completoAboutPani Pani Energy is made up of a worldclass team of highly motivated individuals who share a mutual passion for the environment. We have created a web-based platform which enables the operators of water treatment facilities to operate their plants more efficiently saving energy, consumables,and the environment. We are excited to tackle challenging...
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Customer Service Manager
hace 1 mes
Nuevo Laredo, México AMETEK, Inc. A tiempo completo**Location**:Nuevo Laredo, MX, 88285**Business Unit**:Ametek Rauland**Posting Date**:Nov 19, 2024- This role will supervise the day-to-day customer service operations, including inquiries, problem resolution, account maintenance, surveys, reporting and sales activities. This individual should be able to balance supervising while functioning as a customer...
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Customer Service Operations Supervisor
hace 1 mes
Nuevo Laredo, Tamaulipas, México Ametek, Inc. A tiempo completo**Location**: Nuevo Laredo, Mexico**Job Description**Ametek, Inc. is a leading global provider of industrial technology solutions. As a Customer Service Operations Supervisor, you will play a key role in ensuring exceptional customer experiences and driving business growth.Key Responsibilities:Serve as the primary point of contact for customer inquiries,...
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Here | Customer Success Manager
hace 7 días
león, México Here A tiempo completoWhat's the role? The Team: We are a group of self-motivated individuals who work closely with our customers to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help...
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Sales and Customer Service Manager
hace 1 mes
León, Gto., México PlacidWay A tiempo completo**About the Role**: We are looking for a motivated and experienced **Sales and Customer Service Manager** to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry. You will be responsible for driving sales, ensuring exceptional customer service, and fostering a high-performance team culture. **Key...
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Blue Yonder | Sr. Renewal Specialist | nuevo león
hace 4 semanas
nuevo león, México Blue Yonder A tiempo completoJob Profile Sr Renewal Specialist Overview Blue Yonder is searching for a highly motivated sales-minded individual with a track record of proven results in a sales role showing incremental growth year over year and portfolio expansion in existing customers. The right individual will use their SaaS sales experience to collaborate with our Blue Yonder teams...
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Customer Success Associate
hace 3 semanas
León de los Aldama, Guanajuato, México Matrixcare A tiempo completoAbout the RoleAs a Customer Success Associate at Matrixcare, you will play a vital role in driving sales growth and customer satisfaction. This position requires a strong work ethic, excellent communication skills, and a passion for delivering exceptional customer experiences.Key ResponsibilitiesExecute account strategies by planning and positioning ResMed...
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Professional Customer Service Representative
hace 3 meses
Nuevo Laredo, México Emerson A tiempo completoWe are looking for a Customer Service Representative, who will be primarily responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems. **In this Role,...