Customer Experience

hace 2 meses


nuevo león, México Chubb A tiempo completo
Responsabilidades
  • Diseñar y ejecutar diferentes estrategias centradas en la relación con el cliente a través de los canales digitales.
  • Gestionar todas las relaciones con los clientes digitales, alineando las actividades de la organización hacia la satisfacción de las necesidades y expectativas del cliente, buscando digitalizar interacciones y procesos, e implementar mejoras.
  • Automatización y digitalización de procesos con clientes.
  • Comprobar el impacto de la mejora y transformación del servicio.

Gestión de la operación digital: Whatsapp, Chat Center, análisis de resultados, seguimiento a mejoras, nuevas implementaciones.
Análisis de los procesos operativos de servicio y llamadas para buscar la digitalización.
Implementación de mejoras e iniciativas posterior al análisis de los procesos.

Optimización del Chat Center e impulsar medidas para mejorar la experiencia del cliente.

Colaborar con el área de Customer Experience para implementación de iniciativas en los Canales Digitales.

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