Help Desk Analyst
hace 2 días
Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.We are recruiting a Helpdesk Technician, You will provide first level of technical support to our agents, helping them to solve the different questions and problems they may have.Embraces our values; always humble, always open, always driven, and always transparent. To be successful in this role, you will need excellent communication skills in English and Spanish and experience in customer service. The key skills required for the position are excellent phone etiquette, data entry, and attention to detail. The soft skills you will need are a positive attitude, being a team player, and patient with our clients.**Responsibilities**- Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System.- Receive incoming calls/chats and make outgoing calls providing excellent customer servicerelated to web support assistance.- Creating usernames and passwords for the authorized agents, correspondents and corporate stores working via internet.- Assigning authorized permissions.- PC approval and registration.- Web Site training.- Remote connection assistance.- Reporting errors in the web page web support. Review the computer to ensure requirements verification.**Qualifications**- Work experience in IT background or IT interest would be a plus- High knowledge of the Office Pack- Excellent communications skills (both oral and written)Benefits: Our package includes Competitive salary, 1 month of Aguinaldo (Christmas bonus),15 days' vacation, Life insurance, Food vouchers and Work-life Balance.Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Job ID
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Help Desk Analyst
hace 2 semanas
Querétaro, México PPG A tiempo completoAs a Help desk analyst, you will make use the ITIL methodology best practices of Incident, Problem and Knowledge Center support as you provide customers with support about IT services. You will work out of a Regional Technology Center office; you will report to the Help desk manager in charge. It is important to fluently speak and write in English.**Main...
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Help Desk Analyst
hace 1 semana
Querétaro, México PPG A tiempo completo**Main Responsibilities.**- Communicate with non-IT and IT specialists alike to ensure customer and service level standards are met.- Contribute to definition of training documentation and training plans.- Have a focus in IT solutions, aiming for quality and looking for first call solutions.- IT infrastructure support.- Participate in agreed infrastructure...
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Help Desk Analyst
hace 1 semana
Querétaro, México PPG A tiempo completo**Main Responsibilities.** - Communicate with non-IT and IT specialists alike to ensure customer and service level standards are met. - Contribute to definition of training documentation and training plans. - Have a focus in IT solutions, aiming for quality and looking for first call solutions. - IT infrastructure support. - Participate in agreed...
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Auxiliar Administrativo y de Financiamiento
hace 4 semanas
Querétaro, México Grupo AUTOCOM A tiempo completoGrupo **AUTOCOM** es una de las empresas lideres en el sector automotriz, hemos participado en las certificaciones de Employer for Yoth y Empresas más Éticas para laborar.“Si estás en búsqueda de un empleo formal: dinámico, innovador y en un giro atractivo”, esta oportunidad es para ti ✨**"Buscamos al mejor Help Desk"****Perfil**:- Lic. en...
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Auxiliar Administrativo y de Financiamiento
hace 2 semanas
Querétaro, México Grupo AUTOCOM A tiempo completoGrupo **AUTOCOM** es una de las empresas lideres en el sector automotriz, hemos participado en las certificaciones de Employer for Yoth y Empresas más Éticas para laborar. “Si estás en búsqueda de un empleo formal: dinámico, innovador y en un giro atractivo”, esta oportunidad es para ti ✨ **"Buscamos al mejor Help Desk"** **Perfil**: - Lic. en...
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Auxiliar Administrativo y de Financiamiento
hace 2 semanas
Querétaro, México Grupo AUTOCOM A tiempo completoGrupo **AUTOCOM** es una de las empresas lideres en el sector automotriz, hemos participado en las certificaciones de Employer for Yoth y Empresas más Éticas para laborar.“Si estás en búsqueda de un empleo formal: dinámico, innovador y en un giro atractivo”, esta oportunidad es para ti ✨**"Buscamos al mejor Help Desk"****Perfil**:- Lic. en...
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Itsm Junior Incident Manager Service Desk Bilingue
hace 2 semanas
Querétaro, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Querétaro, Querétaro**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas. Actualmente,...
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Service Desk Analyst
hace 2 días
Santiago de Querétaro, Querétaro de Arteaga, México Carhartt A tiempo completoProfile Updated: 9/11/2025Position Details:Title:User Support CoordinatorJob SummaryThe Service Desk Analyst serves as the first point of contact for IT support within the organization. Their primary responsibility is to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. They respond...
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Help Desk Analyst
hace 4 días
Querétaro, Qro., México Ria A tiempo completoRia's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. We are recruiting a Helpdesk Technician, You will provide first level of technical support to our agents, helping them to solve the different questions and problems...
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Help Desk
hace 3 semanas
Querétaro, México Tata Consultancy Services A tiempo completo**TCS Querétaro**estamos reclutando gente para**:“Customer Service" (bilingüe)**-- **Lugar de trabajo**: oficina de Querétaro (Pie de la cuesta, Jardines de la hacienda o Campo militar)- **Modalidad**: presencial- **Sobre la vacante**:- Mínimo 70% de inglés hablado- Disponibilidad de rotación de turnos (mañanas, tarde y noche)- Jornadas de 9 horas...
