Customer Success Manager

**Please note**: This is a remote, Mexico-based 40 hr/week contract position that requires working hours from 9:00 AM - 5:00 PM ESTWhat Motivates UsThere is room for everyone We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.When You Join the TeamYou’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.**About Visit.org**:Enterprises are struggling to adapt to the increasing demand from their employees to work in socially accountable workplaces while adjusting to the business transformation of hybrid workflows. Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Applied Materials, Cencora, Pure Storage, MediaBrands, and others.**Responsibilities**:Develop and implement strategic plans to manage and grow assigned accountsRenew accounts and prevent churn of existing logos and recurring revenueBuild strong, trusting relationships across multiple levels, from end user to executive sponsorUnderstand client needs and how Visit.org can support themProvide superior customer service and ensure client satisfaction, escalating issues efficiently and addressing challenges effectivelyCommunicate and coordinate with other internal teams to deliver on expected servicesSupport sales team with happy references, referrals, and warm cross-sell leadsDevelop and maintain excellent knowledge and understanding of Visit.org’s go-to-market model, our service and tech offerings, the competitors in the space, and the industries we serve**Qualifications**:2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible roleExperience working in a fast-paced startup environment, particularly enterprise SaaSFluency in demonstrating value through customer stories, data, and unique insightsStrong organizational skills and the ability to create structure in ambiguous situationsDetail-oriented while maintaining the ability to drive towards overarching goalsAbility to learn quickly and grasp different processes and/or systemsExcellent written, verbal, and presentation communication and interpersonal skillsA team player who can foster relationships and communicate effectively across departmentsA true desire to satisfy the needs of our clientsPassion for our mission and the desire to make an impact in the world through technologyExperience working in a fast-paced startup environmentPassion for our mission and the desire to make an impact in the world through technology**Please note**: This is a remote, Mexico-based 40 hr/week contract position that requires working hours from 9:00 AM - 5:00 PM ESTHow we careCompetitive salaryMission-aligned company events/volunteeringInclusive, exciting start-up cultureAccelerated career & personal growthCulture Club and more