LMS NAM Regional Services Director

hace 3 días


baja california, México Finastra A tiempo completo

What will you contribute?
This role will report into the head of LMS and be focused on a customer book of work which exceeds 10m in revenue through the North American Region on both the project delivery side and live customer maintenance and support.
Responsibilities & Deliverables:

Your deliverables will include, but are not limited to, the following:

  • Delivery Governance of all North American customers in their onboarding phase
  • Key Escalation Point for LMS Customers in the North America Region (predominantly covering both Canada and North America)
  • Matrix Leadership and work prioritization of the Mexico Operations teams for LMS
  • Management of onshore consultancy and project management resources in North America for the LMS team.
  • End State Process Definition and Design (Project Delivery and Services)

Required Experience:

  • C Suite Engagement and Management (5+ Years)
  • Extensive Delivery Experience within the Financial Services Domain (10+ years)
  • Extensive Team Management Experience (10+ years)
  • Understand Complex Lending and Trade Financing Products
  • Deep experience in process definition and management
  • Exposure to ITIL framework and delivery of services within this context
  • Exposure to AGILE and WATERFALL delivery methodologies from an implementation experience
  • Exposure to Audit principles and controls
  • Exposure to Project Delivery and Service Delivery Tools such as JIRA, Service Now and Microsoft Project
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