Customer Support Specialist

hace 2 semanas

Monterrey, México Uber Freight A tiempo completo

**Horario de trabajo: Matutino****Modelo de trabajo: On site****About the Role**Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and empty while providing excellent customer service to our customers.- Additional Responsibilities Regarding Customer and Carrier Relationships- Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist- Communicate any service issues to customer and team- Identify and update status on which Carrier missed pick-up or delivery; provide sufficient comments for communication to customer- Monitor and troubleshoot any problems to ensure on time service- Proactively notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.- Update TMS with notes with any issues that may occur- Utilize TMS to actively manage on-time performance and automation objectives**Basic Qualifications**- Bachelor's degree- 1-2 years of related experience and/or customer experience- Advanced Spanish and English written, oral, and presentation communication skills**Preferred Qualifications**- Knowledge of Freight Industry- One year of work experience in a customer or carrier support role - or - Bachelor's degree- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas**Acerca** de Uber Freight**Uber Freight es una plataforma logística y un socio con la misión de re imaginar la forma en que se mueven los bienes para ayudar a las comunidades a prosperar. Respaldados por tecnología innovadora y un equipo dedicado de expertos en el dominio, brindamos soluciones logísticas que brindan a los transportistas de todos los tamaños una mayor confiabilidad, flexibilidad y transparencia para que puedan tomar el control de su carga.Aviso de Privacidad para Candidatos**EEOC**Uber Freight se enorgullece de ser un empleador de igualdad de oportunidades/acción afirmativa. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley. También consideramos solicitantes calificados independientemente de sus antecedentes penales, de acuerdo con los requisitos legales.

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