Customer Service Supervisor
hace 2 semanas
**CUSTOMER SERVICE SUPERVISOR**Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.Let's simplify itthink belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?**WHAT TO EXPECT**As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Located in Santa Fe office, you will supervise Customer Service, Pricing and Product Creation staff in our Santa Fe, Mexico office to ensure that customers receive the best service possible through processing orders timely and coordinating with other functions as required.- This is an exciting opportunity for you because your decision making ability that results in growth, profitability & positive customer experiences- You'll be leading team of Individual contributors- Your fit in the organization will reports to Gates Customer Service Manager in Denver, Colorado, USA**Key responsibilities (to name a few)**:- Escalation point for expediting production as needed to meet customer requested delivery dates.- Drive alignment of business/organizational goals to the associate level.- Promote effective and innovative problem solving and decision making.- Motivate people & effectively build solid relationships with customers.- Diffuse tension and act as escalation point for customer related issues**ABOUT YOU**- Proficient in English (read, write, speak)- BS/BA Degree required- Strong attention to detail; must be able to work in a fast-paced environment managing multiple priorities and deadlines.- Ability to work effectively with other teams and senior-level executives.- 5-7 years' experience in customer service preferably with a multi-national company**WHY GATES?**- Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.*****WORK ENVIROMENT**- While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.- Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.**ARE YOU DRIVEN BY POSSIBLITY?
-
Customer Service Supervisor
hace 3 semanas
Ciudad de México Page Personnel A tiempo completoCustomer service supervisor- Medical/Pharmaceutical**Sobre nuestro cliente**:Global leader in medical imaging.**Descripción**:- Manage, guide, coach, and motivate the LATAM Customer Service Team- Actively promoting and managing the continuous improvement of customer service standards- Assisting in problem-solving and root-cause analysis regarding the LATAM...
-
Customer Service Supervisor
hace 5 días
Ciudad Juarez, México W SILVER S DE RL DE CV A tiempo completoCustomer Service Supervisor Ensure that all customer orders are processed according to official teadtimes Experience of 2 years in similar position in call center Manage departament workload by monitoring productivity and quality Counduct escalation outreach to customers when needed Plan and direct warranty activities, and other information to the...
-
Customer Service Supervisor
hace 2 semanas
Ciudad de México Gates Corporation A tiempo completo**CUSTOMER SERVICE SUPERVISOR** Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify itthink belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do...
-
Customer Service Supervisor Sr
hace 3 semanas
Ciudad Juarez, México W SILVER S DE RL DE CV A tiempo completo**Customer Service Supervisor Sr.**Ensure that all customer orders are processed according to official leadtimes and that customers get order updates in a timely fashion- Ensure that appropriate resources are in place at all times to receive and answer customer calls- Manage department workload by monitoring productivity and service quality, and ensuring...
-
Supervisor I, Customer Service
hace 2 semanas
Ciudad de México Avantor A tiempo completo**The **Opportunity**:Avantor is looking for a dedicated and experienced Customer Care Supervisor.This role will provide supervision and technical assistance to customer service team to attain departmental and organizational goals. Ensure customer complaints are resolved in a professional manner. Determine work procedures, work schedules, and workflow for...
-
Customer Service Supervisor
hace 6 días
Ciudad de México Concord Servicing A tiempo completoWe are looking for a Customer Service Supervisor for our Energy Efficiency teams. This role will lead and supervise the Contact Center Team in successfully handling communications from consumers and workloads. Manages and directs customer service representatives in accordance with the organization's policies and applicable laws- Supervise customer service...
-
Customer Service Supervisor
hace 6 días
Ciudad de México Concord Servicing A tiempo completoWe are looking for a Customer Service Supervisor for our Energy Efficiency teams. This role will lead and supervise the Contact Center Team in successfully handling communications from consumers and workloads. Manages and directs customer service representatives in accordance with the organization's policies and applicable laws - Supervise customer service...
-
Process Consultant
hace 4 semanas
Ciudad de México Customer Intelligence Inc. A tiempo completo🌍 About Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies...
-
Process Consultant
hace 4 semanas
Ciudad de México Customer Intelligence Inc. A tiempo completoAbout Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across...
-
Customer Service Analyst
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of...
