Technical Support Analyst
hace 3 semanas
**General information**:- CountryMexico- CityMexico City- DepartmentGlobal Support- Job ID34729**Description & Requirements**:Provides technical support assistance to Infor’s Cloud Distribution clients, answering complex questions on function and usage of product via telephone and/or Internet. Serves as primary support liaison between company and customer. Communicate customer feedback to appropriate product development area. Possesses basic knowledge of operating system environments and product functionality. This position supports the functionality of our Cloudsuite Distribution solution, which helps distributors facilitate growth potential. With our CloudSuite Distribution solution, distributors can optimize every facet of operations — from sales, omni-channel engagement, inventory, and warehouse management, to financials, value-add services, and more.**A Day in The Life Typically Includes**:- Resolves clients' questions or problems over telephone or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements.- Serves as primary support liaison between company and customer.- Documents incidents in required tracking systems.- Proactively informs customer of incidents details and resolutions.- Responsible for additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Webex or Netmeeting.- Responsible for meeting or exceeding established customer satisfaction ratings and other KPIs.- Assists team members with technical issues; provides guidance on problem resolution and shares technical knowledge.- Manages workload effectively following Global Support Procedures to ensure successful completion of tasks.**Basic Qualifications**:- Experience working in Computer Science or equivalent technical training and/or work experience.- Prior experience in software/technical support.- Possesses basic working knowledge of operating system environments and knowledge of product functionality.- Full proficiency in English.**Preferred Qualifications**:- Progress Databases.- Linux/AIX.- Cloud based solutions.- Distribution Software.- SQL.**_About Infor _**We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.At Infor we value your privacy that’s why we created a policy that you can read here.**Infor Values**:We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
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Technical Support Analyst
hace 1 semana
Ciudad de México Cambridge University Press & Assessment A tiempo completoSalary:- $19,400 MXP Monthly- Location:- Mexico City- Country:- Mexico- Business Unit:- Operations- Vacancy Type:- Permanent- Closing Date:- 15 August 2025**Meet the recruiter**:Sham Burhm**Salary**: $19,400 MXN MensualesLocation: Mexico City, Hybrid _(3 Days in office per week_)Contract: Permanent, Full Time**_ Are you a tech-savvy problem solver with a...
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Technical Support Analyst
hace 5 días
Ciudad de México Infor A tiempo completoGeneral information- CountryMexico- CityMexico City- Job ID45769- DepartmentCustomer Support- Experience LevelASSOCIATE- Employment StatusFULL_TIME- Workplace TypeHybrid- Description & RequirementsThe Technical Support Analyst for Infor LN provides technical support to customers, answering complex questions on the function and usage of the product via the...
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Technical Support Analyst, Associate
hace 2 semanas
Ciudad de México Infor A tiempo completoGeneral information- Country- Mexico- City- Mexico City- Job ID- 41567- Department- Customer Support- Experience Level- ASSOCIATE- Employment Status- FULL_TIME- Workplace Type- Hybrid- Description & RequirementsWe are looking for a Technical Support Analyst, Associate to strengthen our technical team in an environment that is evolving at a fast pace. This...
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Junior Technical Support Analyst
hace 3 días
Ciudad de México Improvado A tiempo completo**About Improvado** Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking...
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Technical Support Analyst, Senior
hace 2 semanas
Ciudad de México Infor A tiempo completoGeneral information- CountryMexico- CityMexico City- Job ID44903- DepartmentCustomer Support- Experience LevelEXECUTIVE- Employment StatusFULL_TIME- Workplace TypeHybrid- Description & RequirementsThe Technical Support Analyst is responsible for providing world-class technical support to Infor’s Enterprise customers based in the Americas (US, Canada and...
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Technical Support Analyst
hace 6 días
Ciudad de México CompuCom A tiempo completoTech Support for Compucom About us EXCEPTIONAL USER EXPERIENCES ANYTIME, ANYWHERE Our centralized end-to-end managed services mean we expertly oversee the entire lifecycle of your work devices. From hassle-free endpoint procurement and configuration, to day-to-day management and service, all the way through to sustainable resell and recycling programs....
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Technical Support Analyst
hace 2 semanas
Ciudad de México Infor A tiempo completo**General information**:- Country- Mexico- City- Mexico City- Job ID- 44933- Department- Customer Support- Experience Level- ASSOCIATE- Employment Status- FULL_TIME- Workplace Type- Hybrid**Description & Requirements**:The CPQ (Configure, Price, Quote) technical support representative will work with customers to identify and resolve technical support cases...
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Service Technical Support Ix
hace 2 semanas
Ciudad de México Vertiv A tiempo completo**Brief Job Description**:A Mechanical Engineer who contributes to Service Support, Upgrade Design projects, and handles small-scale designs with guidance. Participate in New Product Development Service Readiness and perform Change Originator/Analyst duties.**Responsibilities**:- Support with the design of Service Upgrade kits and component substitutes.-...
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Technical Support Analyst
hace 6 días
Ciudad de México, Ciudad de México DiDi Global A tiempo completoCompany OverviewDiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
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Ciudad de México PepsiCo A tiempo completoWe Are PepsiCo Join PepsiCo and Dare for Better! Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker,...
