Customer Service

**Customer Service**Location Guadalajara, Mexico**Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 36,000 employees worldwide are committed to this with passion, know-how and innovative strength.**YOUR TASKS**- Acting as an interface between internal and external customers, and all respective Planning Logistics staff atplant. Responsible to ensure customer requirements are well understood and followed, and to communicate,and negotiate with customers regarding operational objectives and/or constraints- Ensuring one face to the customer, since customer demand is received within plant until final product is deliveredto customer facilities- Improving delivery service level constantly while optimizing logistics costs- Supporting training of other Sales Planners in performing their daily, weekly and monthly tasks, and supportthem within escalations, system settings and communication to customers. Guarantee correct master data andsystem settings, and trigger constant process improvements- Supporting to ensure corporate guidelines as well as national and international law, regarding processing internaland external customer orders and initiating their deliveries- Processing complex external and internal customer orders through the whole process chain, as well asmonitoring Kanban control loops to the customer, or controlling consignment movements- Ensuring complex customer orders to be delivered to the customer, by setting daily, weekly and monthlypriorities for production planning in cooperation with internal positions impacting the production plan.Raising awareness for customer call-off fluctuations and demand de- or increases effecting production- Ensuring customer satisfaction by communicating appropriately about delivery dates, current supplysituation, constraints, complaints, damages, or changes within drawing status- Clarifying root causes for delivery delays and communication of adapted delivery schedule to customer.Joining customer visits for any operational clarifications- Clarifying root causes for inventory level differences in cooperation with responsible persons- Improving planning quality at plant by analyzing slow sellers and bottleneck devices and share informationwith local planning team for optimization measures- Determining, entering and managing IT-based master data for area of responsibility- Actively checking customer portals for new logistics requirements, customer performance evaluations andlogístical claims, and trigger necessary actions- Contributing to achieve planned finished goods stock level for complex running projects, as well ascomplex ramp-ups, phase-outs, relocations, and ECNs. Supporting also long-term demand planning &capacity planning by informing proactively all internal planning positions relevant about customerrequirement changes- Supporting the determination of minimum or maximum order quantities of incoming parts, forming costeffectivebatch sizes of components and finished goods- Improving delivery service level constantly, by optimizing logistics costs- Supporting the training of other Sales Planners in performing their daily, weekly and monthly tasks, and supportthem within escalations, system settings and communication to customers. Guarantee correct master data andsystem settings, and trigger constant process improvements- Supporting to ensure corporate guidelines as well as national and international law, regarding processinginternal and external customer orders and initiating their deliveries- Supporting to ensure one face to the customer, from the point the customer demand is received until thefinal product is delivered to customer facilities- Training of new Sales Planners regarding all daily, weekly, and monthly tasks. Regular training & refreshof knowledge in sales planning team, and granting first level support for any questions- Maintaining plant & shipping point specific master data- Monitoring of system settings and master data, as well as customer delivery service levels for continuousimprovements- Aligning and clarifying new system- and process changes with Regional Logistics, starting of changerequests regarding the need of a system change- Supporting Regional Logistics in implementation of ESP-Process- Supporting Sales Planner regarding all tax and export relevant topics**YOUR QUALIFICATIONS**- SAP Desirable.- Work under pressure.- Team work.- Customer Service- Project Management- English advance- Automotive Experience (3 years)Take the o