Customer Success Manager

hace 1 mes


tlaquepaque, México HP A tiempo completo

Customer Success Manager

Description:

This role is responsible for providing thought leadership in technical innovation, collaborating with cross-functional teams to identify revenue and productivity opportunities. The role involves designing experiments for a deep understanding of complex processes, participating in software and systems project planning, and implementing new processes and technology for marketing performance improvement. Additionally, the role leads the implementation of marketing processes and policies, acts as a functional manager in its area of expertise, and provides mentorship and guidance to lower-level employees to achieve operational and strategic goals.

Responsibilities:

  • Provides senior leaders/owners actionable recommendations and strategic plans based on analytical research.
  • Process design: understand business problems and make proposals for solutions within the content transformation framework.
  • Participates in planning all aspects of software/systems projects including establishing project plans and objectives, managing the project schedule, budget, resources, and tracking progress.
  • Defines and implements new processes, tools, and technology requirements to drive continuous improvement of marketing performance management systems.
  • Leads implementation of marketing processes and tools.
  • Leads development of marketing policies with a particular focus on bridging the gap between siloed organizations.
  • Acts as a functional manager within the area of expertise, developing strategy and setting functional policy and direction.
  • Provides mentorship and guidance to lower-level employees, ensuring the realization of operational and strategic plans.
  • User Support: Provide ongoing support to users, addressing any problems or questions that arise.
  • Onboarding and Training: assist in user onboarding as a consultant and take ownership of some training during high training periods.

Education & Experience Recommended:

  • Four-year or Graduate Degree in Computer Science, Data Analytics, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 10+ years of work experience, preferably in marketing, data analytics, or a related field.

Preferred Certifications:

NA

Knowledge & Skills:

NA

Skills:

  • Strong Communication: Excellent verbal and written communication skills to effectively interact with users and stakeholders.
  • Problem-Solving: Strong analytical and problem-solving skills to address user issues and improve system functionality.
  • Project Management: Ability to manage multiple tasks and projects simultaneously, ensuring timely completion.
  • Process Design Skills: Lean Six Sigma certification appreciated.
  • Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.
  • Adaptability: Ability to adapt to changing technologies and processes.
  • Customer Focus: A strong commitment to providing excellent customer service and support.
  • Technical Proficiency: Proficient in content management systems and related technologies.

Impact & Scope:

Impacts large functions and leads large, cross-division functional teams or projects.

Complexity:

Provides highly innovative solutions to complex problems within established policy.

Disclaimer:

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job: Marketing

Schedule: Full time

Shift: No shift premium (Mexico)

Travel:

Relocation:

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

#J-18808-Ljbffr
  • Customer Success Manager

    hace 2 semanas


    Tlaquepaque, México Hewlett Packard A tiempo completo

    This role is responsible for providing thought leadership in technical innovation, collaborating with cross-functional teams to identify revenue and productivity opportunities. The role also involves designing experiments for deep understanding of complex process, participating in software and systems project planning, and implementing new processes and...


  • tlaquepaque, México Hewlett Packard A tiempo completo

    This role is responsible for providing thought leadership in technical innovation, collaborating with cross-functional teams to identify revenue and productivity opportunities. The role also involves designing experiments for deep understanding of complex processes, participating in software and systems project planning, and implementing new processes and...


  • tlaquepaque, México Hewlett Packard Enterprise A tiempo completo

    This role is responsible for providing thought leadership in technical innovation, collaborating with cross-functional teams to identify revenue and productivity opportunities. The role also involves designing experiments for deep understanding of complex processes, participating in software and systems project planning, and implementing new processes and...


  • tlaquepaque, México HP A tiempo completo

    This role is responsible for providing thought leadership in technical innovation, collaborating with cross-functional teams to identify revenue and productivity opportunities. The role also involves designing experiments for deep understanding of complex process, participating in software and systems project planning, and implementing new processes and...


  • Tlaquepaque, Jalisco, México Micron A tiempo completo

    Key Account Manager RoleAt Micron, we're seeking a seasoned Strategic Business Development Manager to build and maintain strong relationships with key clients and stakeholders. The ideal candidate will have a proven track record of driving customer success and identifying opportunities for growth.ResponsibilitiesDevelop and execute strategic plans to meet...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    This role is pivotal in driving business success through innovative marketing strategies, fostering collaboration across departments, and leveraging data analytics to inform decision-making. The ideal candidate will possess exceptional communication skills, strong problem-solving abilities, and a proven track record in project management.Key...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryThe Hewlett Packard Customer Experience Manager will be a pivotal member of the global Customer Experience team. The role will leverage Qualtrics' Experience Management (XM) platform to design, implement, and optimize customer feedback programs.Main ResponsibilitiesConfigure and manage Qualtrics XM Engage tools to capture, analyze, and report on...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job Summary: The CX Insights Manager will be a pivotal member of the global Customer Experience Listening team within Hewlett Packard. This role will leverage Qualtrics' Experience Management (XM) platform, including XM Engage and XM Discover, to design, implement, and optimize customer feedback programs, ensuring seamless integration of customer insights...

  • Digital Product Manager

    hace 4 semanas


    Tlaquepaque, Jalisco, México Lubricantes Francomexicanos Sa De Cv A tiempo completo

    Job Description: Our company is seeking a skilled Digital Product Manager to lead the development of our digital products. As a key member of our team, you will be responsible for defining product vision, gathering requirements, and collaborating with cross-functional teams to deliver high-quality products that meet customer needs. The ideal candidate will...


  • Tlaquepaque, México SFIS International Services A tiempo completo

    Company dedicated to federal cargo transportation specialized in refrigeration, due to growth and development, seeks: Customer experience manager Objective: Monitor interactions with customers, by planning strategies that increase customer satisfaction. Activities: Create and develop the international customer service department. Strengthen negotiations...


  • Tlaquepaque, Jalisco, México Micron A tiempo completo

    About This RoleWe are seeking an experienced Digital Onboarding Experience Manager to join our Global Onboarding team at Micron. As a critical member of this team, you will be responsible for driving the success of our new hire and hiring manager onboarding through exceptional experiences and stakeholder collaborations.


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **About the Role**Hewlett Packard is seeking a seasoned ITAD Operations Manager to lead our global supply chain team in designing, implementing, and managing the process of securing data, refurbishing, and recycling devices. This critical role will drive business model strategies that enhance market access and perception of HP products in the second-hand...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** **Description** Lead the US Order Management Team delivering superior customer experience; achieving business requirements; partnering with customers and internal HP Supply chain teams - Accountable for order execution and backlog management; orders processed effectively and efficiently; ship and deliver per business and partner...


  • Tlaquepaque, Jalisco, México Micron Technology, Inc A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Manager to lead our Product Development Operations team. As a key member of our leadership team, you will be responsible for driving the success of our DRAM product development projects.


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    Individual who has hands on experience with a focus on numbers and querying databases to build out usecases and dashboards. Knowledge and Skills: - Analyzing customer data to better understand customers - Leverage the customer data to create segments for targeting and experimentation - Enrich the customer data with firmographic and intent data - Evaluate...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Job Overview:**Hewlett Packard is seeking a skilled Customer Service Operations Manager to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.**About the Role:This position involves acting as a first point of contact for regular customers and top-tier clients on daily operational...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    CSSD organization is the delivery arm of the company and support cost of sales activities for both warranty and Services. The role we are opening will take care of the AMS Markets COS (NA and LATAM) which represent 42% of the total CS cost structure and play a significant impact in the P&L Markets. We are looking for a strong profile who will play the...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Service Representative Jr. to join our team at Hewlett Packard Enterprise. As a Junior Returns Agent, you will play a vital role in addressing customer concerns related to returns and ensuring seamless interactions with our internal teams.Key Responsibilities:Act as the primary point of contact for customers...

  • Product Manager

    hace 4 semanas


    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Product Manager Job DescriptionWe are seeking an experienced Product Manager to lead our product development efforts. The ideal candidate will have a strong background in product management and be able to drive product innovation while ensuring timely and within-budget delivery. The Product Manager will be responsible for developing and executing product...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    Individual who has hands on experience with a focus on numbers and querying databases to build out usecases and dashboards. Knowledge and Skills: - Analyzing customer data to better understand customers - Leverage the customer data to create segments for targeting and experimentation - Enrich the customer data with firmographic and intent data - Evaluate...