L1 Service Desk Agent

hace 8 horas

Guadalajara, México UST A tiempo completo

**L1 Service Desk Agent****Associate I - Cloud Infrastructure Services**Who we are**:UST HealthProof is a dynamic company with a mission to lower the cost of care and deliver the future of healthcare. Our consumer-centric approach gives our health plan customers a modern infrastructure and reduced administrative costs, helping to drive better business results for our customers — and better outcomes for our communities.**You Are**:**The Opportunity**:- Engage clients as the first point of contact for the Infrastructure Department- Exercise strong written & oral communication skills to identify customer needs- Drive solutions on a wide variety of technical issues- Collaborate with a diverse team of Infrastructure Experts.- Partner with an onsite Deskside Teams to provide users with immediate and extended support- Mentor colleagues on improved troubleshooting techniques and solutionsThis position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.**What you need**:- Service-Now Queue Management- First Point of Contract for Infrastructure-Related Requests/Issues- Password Support- Escalation Point for Out-Of-Scope services- 1+ Years of IT Support- 1+ Years of Customer Service- Strong Communication Skills- Team Player and Collaborator- ITIL Fundamentals- Proactive In Pursuing Solutions- Critical Thinker that challenges assumptions and seeks new ideas- Azure Active Directory- Service Now- Windows OS Functions- Okta / Citrix / F5 VPN / Bomgar- General Hardware (Windows PC/Laptop, Printer, Android Tablet)- Overall Experience Level: 2+ years in Customer Support and IT**What we believe**:We’re proud to embrace the same values that have shaped UST and its subsidiaries since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and place people at the center of everything we do.Humility: We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.Humanity: Through business, we will better the lives of those less fortunate than ourselves.Integrity: We honor our commitments and act with responsibility in all our relationships.**Equal Employment Opportunity Statement**UST HealthProof is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.USTHealthproof

  • Service Desk

    hace 2 semanas

    Guadalajara, México Intugo Call Center A tiempo completo

    The Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...

  • Service Desk L1

    hace 3 semanas

    Guadalajara, México Epsilon Solutions A tiempo completo

    **Vacante para la empresa Epsilon Solutions en Guadalajara, Jalisco**:L1 Service Desk support**Job Description**:Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.**Skills**:2-3 years of experience in similar...

  • Service Desk

    hace 3 semanas

    Guadalajara, México SERVICE DESK A tiempo completo

    We are a leading global information technology; consulting and business process Services Company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of...

  • Service Desk Lead L1

    hace 3 días

    Guadalajara, México Wipro Limited A tiempo completo

    **Job Description**: - ** - Job Title: SERVICE DESK LEAD L1 - City: Guadalajara - State/Province: Jalisco - Posting Start Date: 1/28/26 - Job Description: **Role**: Service desk lead **͏**: **Do**: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the...

  • Service Desk Analyst

    hace 5 días

    Guadalajara, México Wipro Limited A tiempo completo

    **Role Purpose** The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives **͏**: **Do** **1. Be responsible for primary user support and customer service** c. Learn fundamental operations of commonly-used software,...

  • Service Desk Analyst

    hace 2 semanas

    Guadalajara, México Wipro Limited A tiempo completo

    **Service Desk Analyst**: Willing to work in 24x7 shifts To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. Logging / verifying customer details Identifying the issue and categorizing / prioritize the...

  • Service Desk Analyst

    hace 8 horas

    Guadalajara, México Wipro Limited A tiempo completo

    **Role Purpose**The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives**͏**:**Do****1. Be responsible for primary user support and customer service**c. Learn fundamental operations of commonly-used software, hardware...

  • Service Desk Analyst

    hace 2 semanas

    Guadalajara, México Reclutamiento Service Desk A tiempo completo

    If you're looking for a stable and attractive income (to convey by phone), with a hybrid work modality, this job is for you!All you require is:- Basic technical computer skills.- Previous Customer Service Experience.- Fluent english (written and spoken)Trainning is paid in full from the day you sign the contract!Please add your Resume. All interviews are...

  • IT Service Desk Agent

    hace 2 semanas

    Guadalajara, México ScottsMiracle-Gro A tiempo completo

    Here at Scotts Miracle‑Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply! We are looking for a IT Service Desk Agent I who will join our team....

  • Service Desk Analyst

    hace 3 semanas

    Guadalajara, México Wipro Limited A tiempo completo

    **6month to 1 yoe****it support, service now, ropote it support, troubleshooting****english flurent****location onsite Guadalajara****͏**:**Do****1. Be responsible for primary user support and customer service**c. Learn fundamental operations of commonly-used software, hardware and other equipmentd. Follow standard service desk operating procedures by...