Customer Support Agent
hace 3 semanas
**The Role****Key Responsibilities**- Deliver detailed product and service information, ensuring all customer issues are resolved with unmatched satisfaction.- Maintain precise customer records, process accounts, and manage documentation with utmost efficiency.- Tackle service or product issues by identifying the problem's root cause and articulating effective solutions.- Provide clear explanations of betting rules, odds, and promotional details to ensure comprehensive customer understanding.- Achieve and exceed both individual and team goals in accordance with the company's performance indicators and service agreements.- Proactively manage customer complaints, offering solutions and follow-ups that aim to surpass customer expectations.- Engage with customers enthusiastically in every interaction, enhancing their overall experience.**Job requirements**:- A minimum of 2+ years of experience in a customer service role.- Experience with American markets or in the sports/betting industry is highly advantageous.- A passion for American sports, with a solid grasp of major leagues, teams, and sports betting terms.- Exceptional communication and presentation skills; fluency in English is essential.- Strong contact handling skills and active listening abilities.- Proficiency with Zendesk and a high level of IT literacy.- A customer-oriented approach with the ability to adapt to various personalities.- Skills in multitasking, prioritizing, and managing time effectively, without the need for micro-management**Other Important Requirements**- Flexibility to work shifts that include nights, weekends, and holidays.- Having your own office setup, including a laptop or PC and a headset, is very advantageous but not mandatory.**Benefits**- Competitive salary with the potential for remote work.- Opportunities for training and development.- Work in a collaborative international environment.- Be part of a fast-growing company where you can truly scale your career.
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Agente de Customer Support
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Ciudad de México Ualá ABC A tiempo completoEn Ualá ABC queremos sumar a nuestro equipo una persona con el rol de **Agente de Customer Support **para dar soporte en la atención a nuestros clientes.**Tendras el desafío de...**- Brindar una excelente atención a los usuarios de Ualá ABC.- Detectar oportunidades de mejora en la experiência que ofrecemos a nuestros usuarios.- Garantizar una excelente...
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