Customer Support Agent

hace 2 semanas

Ciudad de México WA.Technology A tiempo completo

**Who are we?**: **WA. Technology** is a B2B supplier of iGaming solutions with rapidly growing clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that empower operators to enter or expand into emerging markets quickly and easily. The WA.Platform is a fully scalable and customisable solution, featuring over 75 game providers, 6,400+ games, and support for multiple currencies, along with access to over 80 payment methods. **WA.Technology** enables operators to build their own casino, sportsbook, lottery, fantasy, or poker business precisely as they envision it. **Long story short, you will**: We are seeking a motivated and enthusiastic Customer Support Agent who is fluent in both English and Spanish to join our dynamic team. **All the responsibilities we will trust you with**: - Deliver timely and accurate resolutions to customer inquiries and issues, consistently striving to exceed their expectations. - Champion the cause of customer satisfaction by going the extra mile to ensure a positive customer experience. - Acquire in-depth knowledge of all our business areas, including our products and services, and become an advocate for them. - Strictly adhere to internal processes and procedures to maintain service quality and consistency. - Collaborate closely with other teams and team members to ensure a seamless and excellent customer journey. **Your areas of knowledge and expertise**: - Fluent in both English and Spanish. Exceptional written and verbal communication skills in both languages are essential. - Possess CompTIA A+, IT Helpdesk Professional, or equivalent certification. - Previous customer service experience, preferably in an online environment, is a plus. - Ability to work in rotating shifts, including weekends and evenings, to ensure round-the-clock support for our global customer base. - Possess excellent time management, active listening skills, empathy, and a "can-do" mindset. - Be a strong team player who can motivate and contribute to the success of the team. - Experience in the iGaming industry and/or sports knowledge is considered a plus but not mandatory. **Some of the benefits of working with us**: - Hybrid set up. - Flexible work environment. - Attractive remuneration package. - Opportunity to work with well-connected industry leaders. - A leadership approach that fosters innovation, creativity, and trust. - Opportunity to experience the buzz of highly driven and motivated work colleagues. - Experience a start-up feel in a fast-paced growth-driven environment.

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