Customer Experience Officer

hace 4 semanas

Ciudad de México GC Aesthetics Limited A tiempo completo

**Position Overview**Responsible for delivering first class service and advice in a dynamic business environment by handling our day-to-day order processes; communicating with our customers/agents by answering queries.**Key Responsibilities**- Perform the full order entry process to cash process following documented order entry processes and desktop procedures according to customer requirements.- Respond to customer/agents enquiries and queries and tie in with internal departments to close out as first contact resolution.- Manage the order entry process on a daily basis, meeting agreed customer order cycle times.- Handle customer complaints, warranty claims and respond to queries and enquiries within agreed timelines.- Work with agents daily to review each agent's consignment inventory levels and monitor proper inventory rotation.- Maintain a full understanding of the Companys quality standards and expected standard of service in this role.- Ensure the highest level of accuracy and attention to detail in order deliver excellent customer service.- Coordinate customer orders during product allocation situations and new product launches.- Participate and support business in audits and supplier quality reviews.- Ordering and booking in of stock as required.- Any admin related tasks being asked of customer service to assist with the successful operation of GCA Mexico business.- Undertake any other reasonable duties.**Qualifications / Experience**- Good business understanding- 2-3 years experience in a similar role.- Strong team player and willing to help others when needed.- Ability to work well under time pressure and juggle multiple priorities.- Ability to communicate and maintain excellent interpersonal relationships with the Customer Service department in Europe- Strong attention to detail along with organizational and follow-through skills.- Ability to work independently and as part of a team.- Good knowledge of Microsoft Office as some reporting will be required.- Language skills are an advantage

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