First Line Risk and Control

Manager A CSEMMain rolesRisk management- Is aware of the Operational Risk scenarios associated with the role and acts in a manner that takes into account operational risk considerations.- Fully understands the Exit policy as set forth in the Compliance FIM and the Secretary's requirements.Observation of Internal ControlsMain functions and roles- Supervise the reception, registration and follow-up of cases escalated to CSEM.- MI analysis reflected in the Qlick View tool.- Supervision and monitoring of QA results and observations.- Supervision and monitoring of QC results and observations.- Follow-up of high-impact cases escalated to CSEM before or after the end of the business relationship.- Work closely with Customer Experience and High Risk Approvals to ensure they are informed and fully support and contribute to the CSEM process.- Ensure adequate input is obtained from all stakeholders for each case and collate responses to build a comprehensive case for the decision.- Ensure that cases flow through the exit management process in accordance with the SLAs and timeframes outlined in the Compliance FIM- Provide a clear and transparent audit trail of all output management decisions and actions- Coordinate the escalation process in case of disagreement between committee members.RequirementsKnowledge and experience / Qualifications- The Manager at the Country CS Secretariat will be a financial services professional with some knowledge of financial services, financial crime risk management and/or client business relationships.- Experience in financial services and/or customer risk and/or AML/KYC type roles.**Skills**:A high-level understanding of all types of financial crime and reputational riskFamiliarity with retail banking and financial services productsThe ability to work with multiple stakeholders to manage the case building, decision making, and exit execution phases of the client selection processA good understanding of client information to ensure sufficient materials are presented to client selection committees for decision making.Case work experienceStrong communication skills.Good eye for detail coupled with strong administrative and organizational skillspeople managementConflict management, problem solving and risk mitigation.senior voice- They must always act and uphold the highest standards and principles possible at HSBC.- Fluency in English and strong communication and teamwork skills.- You must always act and uphold the highest possible standards and principles at HSBCEn HSBC nos encontramos orientados a garantizar la igualdad de género y capacitación constante hacia nuestros empleados, así como a la protección de sus derechos laborarles y sociales.En HSBC ofrecemos a nuestros colegas un mayor número de días para que puedan disfrutar al máximo su boda, cuidar al nuevo integrante de la familia, o vivir el duelo por la pérdida de algún familiar.Nuestro paquete de permisos con goce de sueldo está a la vanguardia en México.Ahora tienes una razón más para ser HSBC y vivir con orgullo una cultura de bienestar integral, balance y auto cuidado.We offer direct hiring by the bank, base salary, performance bonus, holiday bonus, life insurance, major medical expenses insurance, credits, discounts on bank products, active participation in sustainability/social responsibility programs, discounts in more than 9,000 establishments and a career plan according to your aspirations. At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other. At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.