First Line Risk and Control

hace 2 semanas

Tlahuac, México HSBC A tiempo completo

**_Head of Customer Selection and Exit Management (CSEM)_****Role Purpose**- Head CSEM Secretariat ensures the manage of the activities to build the customer profile and obtain the decision through recognized Decision mechanisms (e.g. RRCSC); to execute that decision, CSEM coordinates execution activities with other departments who own them e.g. customer communications, products/accounts closures._Requirements**Principal Accountabilities**:- This role will lead a team of 7, will be directly responsible for the management of circa 30,000 customer exits per annum - incorporating Compliance, Customer Experience and Operational considerations- This is a position that will lead the WPB Secretariat team and manage/direct the related EXCO meetings on the decisions that need to be made.- The Senior Client Selection Secretariat Manager oversights and supports of the CSEM WPB team in LAM- The Senior Client Selection Secretariat Manager manages a team of in Country Secretariat Case Analysts who will be responsible for obtaining all required customer information as part of the Build the Case stage of the exit process, they will coordinate with other stakeholder (including RM, Compliance, Product/ System Owners) to ensure a complete relationship view on the customer is provided. They will be responsible for ensuring appropriate and adequate information is gathered for submission to In-Country CS Committee.- The Senior Client Selection Secretariat Manager is responsible of the coordinating the Reputational Risk and Client Selection Committee and ensuring decisions and minutes are documented.- Analysis of MI relating to CSEM Process, using the data to inform the business on current performance and impacts, and then work with the Business to identify trends and actions required.- The role is pivotal to supporting the implementation of the key strategic objective to implement Policies and Procedures of CSEM Process in WPB, HBMI and LAM. Therefore, the role holder is required to have access to and influence at all levels across the Business E.g. Business Risk, Compliance and Front Line teams.- Pivotal member of the cross functional team to be ambassadors of Policies and Procedures of CSEM Process, identifying and ensuring implementation of specific programs and plans.- Identify and engage with key stakeholders to gain support and ensure that strategies and solutions will be effectively delivered.- Protect HSBC’s reputation and ensure there is no detriment to the relationships of our target customers.- Be a key driver in the implementation of Policies and Procedures of CSEM Process.En HSBC esperamos que nuestra gente se trate con dignidad y respeto, creando una cultura incluyente que promueva igualdad de oportunidades. Nuestros valores definen quiénes somos como organización y lo que nos distingue, valoramos la diferencia, avanzamos juntos, nos hacemos responsables de nuestras acciones, usamos el buen juicio, hacemos lo correcto y hacemos que las cosas sucedan.En HSBC nos encontramos orientados a garantizar la igualdad de género y capacitación constante hacia nuestros empleados, así como a la protección de sus derechos laborarles y sociales.“En HSBC ofrecemos a nuestros colegas un mayor número de días para que puedan disfrutar al máximo su boda, cuidar al nuevo integrante de la familia, o vivir el duelo por la pérdida de algún familiar.Nuestro paquete de permisos con goce de sueldo está a la vanguardia en México.

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    hace 5 días

    Tlahuac, México HSBC A tiempo completo

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    hace 6 días

    Tlahuac, México HSBC A tiempo completo

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    Tlahuac, México HSBC A tiempo completo

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    hace 2 semanas

    Tlahuac, México HSBC A tiempo completo

    **_Head of Customer Selection and Exit Management (CSEM)_** **Role Purpose** - Head CSEM Secretariat ensures the manage of the activities to build the customer profile and obtain the decision through recognized Decision mechanisms (e.g. RRCSC); to execute that decision, CSEM coordinates execution activities with other departments who own them e.g. customer...

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    Tlahuac, México HSBC A tiempo completo

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    Tlahuac, México HSBC A tiempo completo

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