Bilingual Customer Service Representative

hace 4 semanas

Ciudad de México Percepta International A tiempo completo

Bilingual Customer Service RepresentativeMX-DF-Mexico DF**Description**:At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.**What You’ll Be Doing**In this role, you will work to assist customers with updating, modifying, or creating new car rental reservations. You will also resolve customer requests or issues via phone.**During a Typical Day, You’ll**- Answer incoming communications from customers- Connect and resolve issues with customers using excellent verbal communication- Get in contact with different people and departments to ensure correct follow-up- Take inbound phone calls and follow up on outbound cases according to operational needs**What You Bring to the Role**- High school diploma- At least one (1) year of technical support, troubleshooting or customer service experience.- Fluent in both Spanish and English (written and verbal)- Excellent communication skills- Problem-solving skills- Attention to detail- Ability to actively listen- Organizational skills- Computer skills**What You Can Expect**- Starting pay rate of $95 MXN per hour- Loyalty Bonus (as of the second year worked)- 12 days of vacation- Vacation Bonus (25% - 1st year; 50% - successive years)- Christmas Bonus (15 days)- Restaurant Card (after 90 days of employment)- Life Insurance (24 months of salary)- Training and Development opportunities (Percepta College)- Award-winning Employee Reward Program (Perci Perks- Employee Referral Program ($10,000 MXN after 90 days of employment)- Employee Discount**A Bit More About Your Role**- Address: Avenida de la República 43, 06030, Ciudad de México, CDMX- Monday through Friday**About Percepta**Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:- **Culture of Service** - to be treated like you are the customer from day one- **Teamwork**- belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions- **Respect**- a team that is accountable, dependable, and gives you their full attention- **Proactive**- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization- **Career Growth** - lots of learning opportunities for aspiring minds- **Diversity** - be a part of our growing diverse and community-minded organization that is all about having fun- **Competitive Compensation** - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness**#LI-Onsite

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