Technical Support Engineer
hace 2 semanas
About the job:What you will do:- Ensure that customers can get the maximum value from and easily use our offerings and subscriptions- Support customers by responding within the designated service-level agreement (SLA) period to incoming calls and chat and web-based inquiries about our technologies- Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs- Resolve customer issues with all identity management offerings, especially in the areas of interoperability with base operating system technologies like Linux Pluggable Authentication Modules (PAM) and Secure Socket Shell (SSH), directory services, etc.- Exceed customer expectations by providing outstanding customer service- Proactively update our customers and ensure that they are satisfied with our support service- Collaborate with other engineers and developers to develop creative solutions for our customers, including fixes for our offerings- Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain- Manage customer cases and maintain clear and concise case documentation- Participate in case review conference calls with customers when neededWhat you will bring:- Experience working with Linux or UNIX operating systems; Linux system installation, configuration, and maintenance experience is a plus- Understanding of Lightweight Directory Access Protocol (LDAP), Active Directory, Samba, Kerberos, or Identity, Policy, and Audit (IPA) system- Experience scripting or programming in languages like Bash, C, or Python- Advanced troubleshooting and debugging skills; passion for problem solving and investigation- Ability to communicate clearly and effectively with customers who have various levels of technical expertise- Ability to handle multiple priorities and deliver in a high-pressure environment- Ability and willingness to learn new open source technologies- Understanding of public key infrastructure (PKI) concepts is a big plus- Bachelor's degree or equivalent experience within the enterprise IT sector is a plusLI-REMOTE #LI-JR1About Red Hat:
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Technical Support Engineer
hace 2 semanas
Desde casa, México Aloware A tiempo completoAloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation features. We are currently in search of a great **Technical Support Engineer** who has a strong background in VoIP / contact center software. He/She should have a solid technical background combined with customer service experience. A...
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Technical Support Engineer
hace 2 semanas
Desde casa, México Aloware A tiempo completoAloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation features. We are currently in search of a great **Technical Support Engineer** who has a strong background in VoIP / contact center software.He/She should have a solid technical background combined with customer service experience. A...
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Technical Support Engineer
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Desde casa, México Base A tiempo completoBase is a Customer Lifecycle Marketing SAAS platform, building the Customer-led Growth (CLG) category and ecosystem. We’re searching for an energetic, tech-savvy Technical Support Engineer who can provide Tier 1+ 2 technical support to our customers, allowing them to realize the maximum value of Base, assuring our platform is up and running as...
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Technical Support Engineer
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Desde casa, México iMinTech A tiempo completoMain Duties and Responsibilities:Territory in charge: Latam + Europe regionPre-Sales- Conduct quality product training and technical guidance to customer to resolve technical problems- Build quality relationship with customers and managers- Provide in house technical support to sales staff- Leading the design of the program for the customer- Constantly...
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Technical Support Engineer
hace 4 semanas
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**:**Pre-Sales**- Conduct quality product training and technical guidance to customer to resolve technical problems- Build quality relationship with customers and managers- Provide in house technical support to sales staff- Leading the design of the program for the customer- Constantly collect and feedback on customers and...
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Technical Support Engineer
hace 12 horas
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...
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Technical Support Engineer
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Desde casa, México Lytx A tiempo completoPosition Summary:The Technical Support Engineer (Surfsight) will engage directly with resellers and end-users, handling the most technically advanced cases. Our TSE’s use big data to help troubleshoot platform, hardware, and API/integration issues. If you love to work in a fast paced, dynamic organization that has an ever increasing customer base then this...
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Technical Support Engineer
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Desde casa, México iMin A tiempo completo**Main Duties and Responsibilities**:Territory in charge: Latam + Europe region**Pre-Sales**:- Conduct quality product training and technical guidance to customer to resolve technical problems- Build quality relationship with customers and managers- Provide in house technical support to sales staff- Leading the design of the program for the customer-...
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Technical Support Engineer
hace 11 horas
Desde casa, México iMinTech A tiempo completoMain Duties and Responsibilities: Territory in charge: Latam + Europe region Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer -...
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Application Support Engineer
hace 2 semanas
Desde casa, México Fluent Trade Technologies A tiempo completo**Fluent Trade Technologies** is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets.Fluent is a market leader with a significant tier 1 & 2 client base in the financial world,We are growing and inviting you to join our Filipino team as**Application Support Engineer (Linux /** **FinTech/Trading)**Position...
